Restaurant Reservation Coordinator
About The Position
The Restaurant Reservation Coordinator manages fine dining reservations and large-party arrangements, helping deliver seamless, personalized guest service. The role answers reservation calls and requests, uses OpenTable to manage reservations, provides guests with a clear recap of their reservation details, and shares large-party menus and procedures. The coordinator works with restaurant management and front- and back-of-house teams, confirms fine dining reservations within three days of the reservation date, and uses knowledge of restaurant floor plans and seating patterns to make effective use of dining space. The position also attends Food and Beverage department and manager meetings and builds working relationships between Food and Beverage and Accommodations to meet guest needs. Turning Stone Enterprises is a hospitality and gaming organization operating Turning Stone Resort Casino, satellite casinos, convenience stores, golf courses, and other ventures. The organization describes a team-oriented, guest-service-focused environment with hands-on training, career-development opportunities, and team member recognition.
Requirements
- High school diploma or equivalent required.
- Excellent guest service experience.
- Proficient verbal and written communication skills.
- Strong organizational skills.
- Outstanding guest service skills.
- Ability to lift up to 20 pounds.
Nice To Haves
- Experience taking restaurant reservations preferred.
- Telephone skills are a plus.
Responsibilities
- Answer restaurant reservation calls and requests, treating guests professionally and courteously.
- Operate OpenTable for guest reservations and provide reservation details in a polite, courteous, and complete recap.
- Provide large-party menus to guests and communicate the process for large-party reservations.
- Coordinate large-party reservations with restaurant management, including front- and back-of-house teams.
- Call guests to confirm Fine Dining restaurant reservations within three days of the reservation date.
- Use knowledge of restaurant floor plans and analyze seating patterns to use restaurant space effectively.
- Attend Food and Beverage department and manager meetings.
- Develop working relationships between Food and Beverage and Accommodations to meet guest needs.
Benefits
- Paid weekly.
- Variety of schedules.
- Paid time off.
- Tuition assistance.
- Career-building professional development and training.
- Discounts on dining, fuel, concerts, and other offerings.
- Team member appreciation events.
- Healthcare and dental benefits.
- Medical, dental, and vision plans.
- 401(k) retirement plan.
- Life insurance.
- Paid holidays.
- Team member assistance programs.
- Wellness programs.
- Upcoming onsite medical center.
- Complimentary shuttles.
- Career development initiatives.
- Dealer School.
- Finance Scholarship Program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
