Reservation Coordinator

Davidson Hospitality Group • Miami Beach, FL

7d

About The Position

The Reservation Group Coordinator manages group reservations and serves as a connection between the sales, events, and front office teams. The role handles room blocks, reservations, and guest details, coordinating with clients and internal departments to support smooth group experiences. The position also supports the Reservations and Sales teams as needed.

Requirements

• Strong organizational and multitasking skills.
• Excellent written and verbal communication abilities.
• High attention to detail and accuracy.
• Proficiency with Microsoft Office and property management systems such as Opera or similar.
• Ability to work collaboratively across departments.
• Strong customer service mindset and professional demeanor.

Nice To Haves

• Previous hotel or reservations experience.
• Bachelor’s degree or equivalent hospitality experience.

Responsibilities

• Manage group rooming lists, reservations, and billing details.
• Communicate with clients and internal departments to ensure smooth group experiences.
• Process group changes, cancellations, and special requests.
• Monitor inventory to optimize room block utilization.
• Prepare and distribute reports on group status and pickup.
• Maintain accurate records in the property management system.
• Provide exceptional customer service to internal and external guests.
• Support the Reservations and Sales teams as needed.

Benefits

• Multiple tiers of medical coverage
• Dental and vision coverage
• 24/7 Teladoc service
• Free maintenance medications
• Pet insurance
• Hotel discounts
• Tuition reimbursement
• Paid time off, including vacation, sick, bereavement, and holidays
• 401(k) match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed