ATI Hotels Reservation Coordinator

Air Transport International, Inc.•Wilmington, OH

About The Position

The Reservation Coordinator provides professional, accurate, and cost-effective hotel accommodations and ground transportation for internal customers, following company guidelines and customer-service standards. The position supports ATI travel services, including hotel and ground-transportation vendor selection, contract negotiations, cost analysis, budgeting, booking, and administration. It also reviews crew, maintenance, and loadmaster schedules for travel arrangements and checks that relevant procedures and policies are followed. The role requires a flexible schedule that may include shift work, evenings, Saturdays, and potential holidays. Schedules are based on ATI’s operational needs. The coordinator works independently with minimal supervision, manages priorities and deadlines, develops solutions to travelers’ needs, and maintains cooperative working relationships with company employees.

Requirements

High school diploma or GED.
At least one year of experience in a customer service role demonstrating excellent communication skills.
At least one year of experience working with Microsoft Office products, including Excel and Word.
Ability to work quickly and accurately.
Time-management skills and ability to work independently and complete tasks by deadlines.
Ability to work a flexible schedule, including shift work, evenings, Saturdays, and potential holidays.
Ability to comply with ATI attendance requirements.

Nice To Haves

Above-average international booking knowledge and internet research skills.
Strong negotiating skills.
Experience with Sabre Red and Crewtrac, and knowledge of Hotel Connections or a similar system.

Responsibilities

Assist with ATI travel services, including service satisfaction indexing, cost analysis, vendor selection analysis, contract negotiation, booking tickets in Sabre Red, administration, and budget forecasting for hotels, ground transportation, and vendor selection.
Assist with contract negotiations, expenditure analysis, spreadsheet and report preparation, and audits of hotel and transportation invoices and Uber receipts.
Review and quality-control crew, maintenance, and loadmaster schedules relating to hotels and ground transportation.
Review procedures used by travel consultants, crew schedulers, and traveling ATI personnel and analyze whether best practices are being followed.
Establish priorities, work independently with minimal supervision, address budgetary resistance, identify and develop solutions to prospective travelers’ needs or problems, and communicate solutions to influencers and decision-makers.
Maintain favorable working relationships with company employees to promote a cooperative and harmonious work climate that supports morale, productivity, and efficiency.
Perform other duties as assigned.