Restaurant Operations Manager

Dave & Buster's Inc.•Woodbury, MN

18d•$55,311 - $65,072

About The Position

The Restaurant Operations Manager provides overall leadership, supervision, and direction for strategic initiatives and operating standards to positively impact business results and exceed the guest experience. The role oversees all aspects of the business, from minor details to the big picture, in a fast-paced restaurant and entertainment environment. The posting describes work averaging 50 hours per week, with the ability to handle busy days and a physically active shift.

Requirements

Must be at least 21 years of age.
At least 2 years of restaurant or hospitality experience.
Proficiency in managing cost of goods sold and labor.
Ability to lead a team in creating a memorable guest experience.
Demonstrated leadership capabilities.
Ability to work weekends, nights, and holidays.
Willingness to work in a fast-paced, noisy environment with distracting conditions.
Ability to handle busy operating days, walk approximately five miles per shift, and work an average of 50-hour weeks.

Responsibilities

Develop and lead hourly team members to exceed guest expectations.
Demonstrate proactive leadership through personal interactions that support positive staff and guest experiences.
Recruit, hire, coach, train, and support the professional development of guest-service-focused team members.
Live the company’s core values and lead others in doing so.
Collaborate with the management team to achieve high-quality and timely results.
Manage cost of goods sold and labor.
Lead the team in creating memorable guest experiences.