Restaurant Operations Manager

Dave & Buster's•Hoffman Estates, IL

1d•$58,629 - $68,976

About The Position

The Restaurant Operations Manager provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results and exceed the guest experience. The role oversees all aspects of the business, from minor details to the big picture, in a fast-paced restaurant and entertainment environment. The manager leads and develops team members, supports a memorable guest experience, and works with the management team to achieve high-quality, timely results. The position involves walking approximately five miles per shift and working an average of 50 hours per week.

Requirements

Must be at least 21 years of age.
At least 2 years of restaurant or hospitality experience.
Proficiency in managing cost of goods sold and labor.
Ability to lead a team in creating a memorable guest experience.
Demonstrated leadership capabilities.
Ability to work weekends, nights, and holidays.
Comfort working in a fast-paced, noisy environment with distracting conditions.
Ability to handle high-volume business days, walk approximately five miles per shift, and work an average of 50-hour work weeks.

Responsibilities

Develop and lead hourly team members to exceed guests’ expectations.
Demonstrate proactive leadership by supporting positive staff and guest experiences through personal interactions.
Work with guest-service-focused team members on recruiting, hiring, coaching, training, and continued professional development.
Model the company’s core values and lead others to do so.
Collaborate with the management team to achieve high-quality and timely results.
Oversee all aspects of the business, including operational details and broader business priorities.
Manage cost of goods sold and labor.