Restaurant Operations Manager

Kimpton Hotels & Restaurants • Manchester, VT

38d • Onsite

About The Position

This position will provide restaurant guests with friendly and professional service, excellent food quality, and consistency of execution in an attractive, well-maintained environment. Proper guest service requires an employee staff that is thoroughly trained in service etiquette, product knowledge, and makes every effort to meet the needs of each and every guest. You'll act as an advocate for the restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.

Requirements

• 2+ years of previous restaurant operations and/or supervisory experience preferably in an independent restaurant environment.
• Excellent communication and presentation skills.
• A passion for creating and personalizing guest experiences.
• Highly motivated and flexible, possessing the ability to take initiative.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.
• Food Handler Certification (if applicable).

Nice To Haves

• Bachelor's Degree in hospitality, restaurant, or culinary management is preferred.

Responsibilities

• Lead service education through communication with the staff at pre or post shift meetings regarding changes in menu or beverages and company policy.
• New server, busser, host, and bartender training programs.
• Coordination of timely food production.
• Daily shift evaluation of overall restaurant service performance and execution.
• Performance management of restaurant team including training, mentoring, counseling, recognition, and 90-day an annual performance evaluations.
• Commitment to employee problem resolution through modeling and utilization of Kimpton's Open Door Policy.
• Timely and accurate preparation of the employee payroll.
• Partner with the culinary team to provide excellent quality and presentation of all food to restaurant guests.
• Regularly communicate with the Restaurant General Manager and/or Assistant General Manager regarding daily operational matters as well as to accounting regarding restaurant cash handling, SOPs, or payroll matters.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level