Restaurant Operations Manager

Dave & Buster's Inc.•Greenville, SC

27d•$52,181 - $61,389

About The Position

The Restaurant Operations Manager provides overall leadership, supervision, and direction for strategic initiatives and operating standards to positively impact business results and exceed the guest experience. The role oversees all aspects of the business, from minor details to the big picture, in a fast-paced restaurant and entertainment environment. The position involves working an average of 50 hours per week and being able to handle high-volume days while walking approximately five miles per shift.

Requirements

Must be 21 years of age or older.
At least 2 years of restaurant or hospitality experience.
Proficiency in managing cost of goods sold and labor.
Ability to lead a team in creating a memorable guest experience.
Demonstrated leadership capabilities.
Ability to work weekends, nights, and holidays.
Comfort working in a fast-paced, noisy environment with distracting conditions.
Ability to handle high-volume days, walk approximately five miles per shift, and work an average of 50 hours per week.

Responsibilities

Develop and lead hourly team members to exceed guest expectations.
Demonstrate proactive leadership by ensuring positive staff and guest experiences through personal interactions.
Work with guest service-focused team members on recruiting, hiring, coaching, training, and continued professional development.
Live the company’s core values and lead others to do so while collaborating with the management team to achieve high-quality, timely results.
Manage cost of goods sold and labor.
Oversee business operations and lead the team in creating memorable guest experiences.