Restaurant Operations Manager

Dave & Buster's Inc.•Albuquerque, NM

11d•$52,181 - $61,389

About The Position

The Restaurant Operations Manager provides overall leadership, supervision, and direction for strategic initiatives and operating standards to positively impact business results and exceed the guest experience. The role involves overseeing all aspects of a fast-paced restaurant and entertainment business, balancing detailed operational needs with broader business priorities. Managers may work an average of 50 hours per week and walk approximately five miles per shift. The work environment can be fast-paced, noisy, and distracting, and the position requires availability for weekends, nights, and holidays.

Requirements

Must be at least 21 years of age.
At least 2 years of restaurant or hospitality experience.
Proficiency in managing cost of goods sold and labor.
Ability to lead a team in creating a memorable guest experience.
Demonstrated leadership capabilities.
Ability to work weekends, nights, and holidays.
Comfort working in a fast-paced, noisy environment with distracting conditions.
Ability to handle high-volume days and walk approximately five miles per shift while working an average of 50 hours per week.

Responsibilities

Develop and lead hourly team members to exceed guests’ expectations.
Demonstrate proactive leadership by ensuring positive staff and guest experiences through personal interactions.
Interact with guest-service-focused team members on recruiting, hiring, coaching, training, and continued professional development.
Live the company’s core values and lead others to do so while collaborating with the management team to achieve high-quality, timely results.
Oversee all aspects of the business, from minor details to the big picture.
Manage cost of goods sold and labor.