Restaurant & Operations Manager

Dave & Buster's Inc.•New York, NY

15d•$69,830 - $82,152

About The Position

The Restaurant & Operations Manager provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results and exceed the guest experience. The role oversees all aspects of the business, from minor details to the big picture, in a fast-paced restaurant and entertainment environment. The posting describes working an average of 50 hours per week and walking five miles per shift.

Requirements

Must be 21 years of age or older.
At least 2 years of restaurant or hospitality experience.
Proficiency in managing cost of goods sold and labor.
Ability to lead a team in creating a memorable guest experience.
Demonstrated leadership capabilities.
Ability to work weekends, nights, and holidays.
Comfort working in a fast-paced, noisy environment with distracting conditions.
Ability to handle 100K days, walk five miles per shift, and work an average of 50-hour weeks.

Responsibilities

Develop and lead hourly team members to exceed guests’ expectations.
Demonstrate proactive leadership by ensuring positive staff and guest experiences through personal interactions.
Interact with guest-service-focused team members in recruiting, hiring, coaching, training, and ongoing professional development.
Live the company’s core values and lead others to do so.
Collaborate with the management team to achieve high-quality and timely results.
Oversee strategic initiatives, operating standards, and all aspects of the business.

Benefits

Competitive salary.
Quarterly bonus program.
Health, dental, vision, and long- and short-term disability coverage.
Employee Assistance Program.
Buster’s Legacy Fund, which supports team members during difficult times.
401(k) matching plan.
Free food.
Free gameplay.
Large leadership team with multiple managers per shift.
Fun work environment.
Career growth opportunities across Dave & Buster’s and Main Event Entertainment.