Restaurant Manager

The Cheesecake Factory • Charlotte, NC

2d

About The Position

The Restaurant Manager leads daily operations in a high-sales, full-service restaurant, focusing on guest experience, staff engagement, culinary quality, and financial performance. The role manages, coaches, and develops a team of 30 or more employees while upholding hospitality, food safety, sanitation, operational, and brand standards. The manager supports scratch-kitchen execution, manages sales and profit targets, and helps build a positive, inclusive, high-performance culture.

Requirements

• At least 3 years of management experience in a high-volume, full-service restaurant with a full-service bar.
• Experience supervising 30 or more team members.
• Strong leadership, coaching, and communication skills.
• Demonstrated financial acumen, including profitability, sales, and labor management.
• Proficiency in Microsoft Office Suite.
• Ability to read, write, and communicate in English.
• Ability to grasp, reach overhead, push, lift, and carry up to 50 pounds.
• Ability to stand for 10 or more hours per shift.
• Ability to work 50–60 hours per week.

Nice To Haves

• ServSafe certification.
• Applicable state or local licenses.

Responsibilities

• Lead daily restaurant operations in a high-sales, full-service environment.
• Manage, coach, and develop teams of 30 or more employees.
• Drive guest satisfaction through strong hospitality and service standards.
• Support scratch-kitchen execution and culinary quality.
• Monitor and drive financial performance, including labor, cost control, and sales growth.
• Hire, train, retain, and develop team members to become future restaurant leaders.
• Ensure compliance with food safety, sanitation, and operational standards.
• Maintain a positive, inclusive, high-performance culture.
• Communicate effectively with team members, guests, and leadership.
• Uphold brand standards and deliver memorable guest experiences.

Benefits

• Medical, dental, and vision insurance.
• Flexible healthcare spending account.
• Company-paid life insurance, short-term disability, and long-term disability.
• Employee assistance program.
• Paid vacation and sick time.
• 401(k) with company match.
• Quarterly performance bonus.
• 25% discount for your party when dining as a guest.
• Tuition assistance.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed