Restaurant Management

Dunkin'•China, ME

12d

About The Position

The Restaurant Manager develops the team through positive leadership, training, coaching, and constructive feedback. The manager oversees restaurant operations in accordance with Dunkin’ and franchisee standards and applicable laws, delivering a strong guest experience while supporting profitable sales and operational excellence. The role promotes a guest-first culture focused on quality products prepared to recipe, fast and friendly service, and a clean restaurant. The manager also oversees staffing, employee performance, safety and sanitation, brand execution, marketing initiatives, product rollouts, sales goals, and cost control.

Requirements

Must be able to lift at least 30 pounds.
Must be able to stand for more than 6 hours at a time.
Must be at least 18 years old.
Must be authorized to work in the United States.
Must be fluent in English.

Responsibilities

Recruit, hire, train, and develop employees.
Communicate job expectations and review employee performance.
Coach and provide feedback, and discipline employees when appropriate.
Create and maintain a guest-first culture.
Ensure shifts are staffed with qualified team members to meet guest-service goals.
Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines and applicable laws.
Ensure brand standards and systems are executed.
Prepare and complete action plans and implement production, productivity, quality, and guest-service standards.
Complete audits and implement plans to improve systems.
Control costs to help maximize profitability.
Execute in-restaurant marketing promotions in a timely manner.
Execute new product rollouts, including team training, marketing, and sampling.
Set sales goals and track results.
Meet guest expectations, maintain guest relationships, resolve concerns, and seek feedback to improve the guest experience.
Read and interpret reports, establish goals, and work toward results.
Identify and resolve problems, determine root causes, and implement solutions.
Develop team relationships, encourage collaboration, and manage conflict consistently with policies and procedures.
Work with employees on development plans, discuss progress, provide challenging assignments, and identify training needs.
Use knowledge of profit and loss and other financial measures to identify business trends, make adjustments, set goals, and teach others.