Restaurant Management

Dunkin'•Wells, ME

12d

About The Position

The Restaurant Manager leads the restaurant team through positive leadership, development, and constructive feedback. The role is responsible for delivering a strong guest experience and profitable sales through operational excellence, while overseeing restaurant operations in accordance with Dunkin’ and franchisee standards and applicable laws. The manager promotes a guest-first culture by ensuring quality products, fast and friendly service, and a clean restaurant. They oversee staffing, employee performance and development, food safety, sanitation, brand standards, marketing promotions, product rollouts, sales goals, and cost controls. The position also requires sound business judgment, problem-solving, and the ability to build effective relationships with guests and employees. Cafua Management Company is a family-owned and operated Dunkin’ franchisee with more than 200 restaurants. The employer states that it is an equal-opportunity employer and complies with applicable nondiscrimination laws.

Requirements

Must be able to lift a minimum of 30 lbs.
Must be able to stand for 6+ hours at a time.
Must be 18 years of age or older.
Must be authorized to work in the U.S.
Must be fluent in English.

Responsibilities

Recruit, hire, train, and develop employees.
Communicate job expectations to employees.
Plan, monitor, appraise, and review employee job performance.
Provide coaching and feedback, and discipline employees when appropriate.
Create and maintain a guest-first culture in the restaurant.
Ensure all shifts are appropriately staffed with qualified team members to achieve guest service goals.
Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines and complying with applicable laws.
Ensure brand standards and systems are executed.
Prepare and complete action plans and implement production, productivity, quality, and guest service standards.
Complete audits and implement plans to drive system improvements.
Control costs to help maximize profitability.
Execute in-restaurant marketing promotions in a timely manner.
Execute new product rollouts, including team training, marketing, and sampling.
Set sales goals and track results.
Understand and exceed guest expectations, maintain guest relationships, respond to guest concerns, and seek feedback to improve the guest experience.
Read and interpret reports, establish goals, and deliver results.
Identify and resolve problems, determine root causes, and implement solutions to prevent recurrence.
Collaborate with employees on development plans, discuss progress, review performance, identify training needs, and provide coaching and challenging assignments.
Understand and communicate key performance and profit measures, use financial knowledge to identify business trends, and set goals.