Restaurant Management

Dunkin'•Windham, NH

About The Position

The Restaurant Manager develops the team through positive leadership, constructive feedback, coaching, and performance management. The role is responsible for delivering a great guest experience through operational excellence that supports profitable sales, and for running the restaurant according to Dunkin’ and franchisee standards and applicable laws. The manager helps establish a guest-first culture focused on quality products prepared to order, fast and friendly service, and a clean restaurant. Responsibilities include staffing and developing employees, maintaining safety and food-safety standards, executing brand systems and marketing initiatives, improving operations, controlling costs, and setting and monitoring sales goals.

Requirements

Must be able to lift a minimum of 30 pounds.
Must be able to stand for more than 6 hours at a time.
Must be at least 18 years old.
Must be authorized to work in the United States.
Must be fluent in English.

Responsibilities

Recruit, hire, train, and develop employees.
Communicate job expectations and plan, monitor, appraise, and review employee performance.
Coach and provide feedback, and discipline employees when appropriate.
Create and maintain a guest-first culture in the restaurant.
Ensure all shifts are appropriately staffed with qualified team members to achieve guest-service goals.
Maintain a safe, secure, and healthy environment by following and enforcing safety, food-safety, and sanitation guidelines and complying with applicable laws.
Ensure brand standards and systems are executed.
Prepare and complete action plans and implement production, productivity, quality, and guest-service standards.
Complete audits and implement plans to improve systems.
Control costs to help maximize profitability.
Execute in-restaurant marketing promotions in a timely manner.
Execute new-product rollouts, including team training, marketing, and sampling.
Set sales goals and track results.
Engage with guests, seek feedback, and resolve guest concerns in a timely manner.
Develop employees through individual development plans, progress discussions, challenging assignments, coaching, and support for training needs.
Use reports and financial measures, including profit and loss, to identify business trends, set goals, and manage performance.