Restaurant Management

Dunkin'•Rockport, ME

About The Position

The Restaurant Manager develops the team through strong, positive leadership and constructive feedback. The role is responsible for delivering a great guest experience through operational excellence while contributing to profitable sales, and for operating the restaurant according to Dunkin’ and franchisee standards and applicable laws. The manager promotes a guest-first culture by ensuring guests receive quality products prepared according to the proper systems and recipes, fast and friendly service, and a clean restaurant. The position also oversees employee performance and development, staffing, safety and sanitation, brand execution, marketing promotions, product rollouts, cost control, and sales goals.

Requirements

Must be able to lift a minimum of 30 lbs.
Must be able to stand for 6+ hours at a time.
Must be 18 years or older.
Must be authorized to work in the U.S.
Fluent in English.

Responsibilities

Recruit, hire, train, and develop employees.
Communicate job expectations and plan, monitor, appraise, and review employee performance.
Coach and provide feedback, and discipline employees when appropriate.
Create and maintain a guest-first culture in the restaurant.
Ensure shifts are appropriately staffed with qualified team members to achieve guest service goals.
Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines, and complying with applicable laws.
Ensure brand standards and systems are executed.
Prepare and complete action plans and implement production, productivity, quality, and guest service standards.
Complete audits and implement plans to improve systems.
Control costs to help maximize profitability.
Execute in-restaurant marketing promotions in a timely manner.
Execute new product rollouts, including team training, marketing, and sampling.
Set sales goals and track results.
Understand and exceed guest expectations, maintain guest relationships, address concerns promptly, and seek feedback to improve the guest experience.
Read and interpret reports, establish goals, and deliver results.
Identify and resolve problems, determine root causes, and implement solutions to prevent recurrence.
Build relationships with team members, encourage collaboration, and lead effectively through conflict.
Work with employees on development plans, discuss progress, review performance, provide coaching and feedback, and identify training needs.
Use knowledge of profit and loss and other financial measurements to identify business trends, make adjustments, set goals, and teach others.