Restaurant Manager

Dunkin (Quality Brand Group) • Chandler, AZ

6d • $55,000 - $65,000

About The Position

The Restaurant Manager administers, directs, and oversees recruitment and team-member development, and ensures operational standards for quality, service, and cleanliness are implemented effectively. The manager helps establish and achieve store sales and profitability goals, operates the restaurant cost-effectively, and is accountable for the store’s full profit-and-loss statement.

The role calls for engaged leadership, strong knowledge of restaurant operations, attentiveness to the needs of guests and employees, and a focus on continuous improvement. During an assigned shift, the Restaurant Manager manages the people and processes needed to provide a friendly guest experience, prepare products to operational and quality standards, and deliver effective service. The manager provides leadership and motivation directly or through Shift Leaders and/or an Assistant Manager, and is responsible for counseling, disciplining, promoting, and terminating store-level employees.

Requirements

• Food-service industry experience is required.
• Restaurant, retail, or supervisory experience is required.
• Must be able to fluently speak and read English.
• Math and writing skills.
• Food Safety and Serve Safe Certification.
• Ability to anticipate and understand guests’ needs and exceed their expectations.
• Ability to set compelling targets and deliver on commitments.
• Ability to make sound decisions based on analysis, experience, and judgment.
• Ability to build effective teams by placing people in appropriate roles, enabling decision-making, and celebrating team success.
• Must be physically and mentally capable of learning to operate standard restaurant equipment.
• Must be able to lift 30 to 50 pounds and perform motions involving pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.

Responsibilities

• Lead operational excellence and maintain a strong focus on guest satisfaction.
• Recruit, train, develop, and lead team members.
• Ensure operational standards for quality, service, cleanliness, and product preparation are followed.
• Manage the people and processes needed to deliver a great guest experience during assigned shifts.
• Set and achieve sales and profitability goals, control expenses, and remain accountable for the store’s full P&L.
• Use effective communication and coaching skills.
• Manage purchasing, scheduling, sales, training, and physical-facilities maintenance.
• Counsel, discipline, promote, or terminate store-level employees.

Benefits

• Competitive salary
• Monthly bonus program
• Employee meal discounts
• Medical, dental, vision, and prescription drug insurance with company contribution
• Paid vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed