About The Position

Chili's Restaurant Managers lead teams to deliver strong hospitality and an excellent Guest experience while achieving business results. They guide high-energy restaurant shifts, uphold operational and quality standards, manage costs using Chili's systems, and ensure the restaurant meets its financial responsibilities. Managers build connections with Team Members and Guests, encourage teamwork and open communication, and foster relationships in the community. They also hire, train, retain, and develop Team Members, follow operational systems such as the Manager Timeline and quality Line Checks, and practice safe food handling. The role calls for communicating and embodying Chili's culture and Cultural Beliefs: Every Guest Counts, Food Perfection, Be Accountable, and Play Restaurant. Chili's describes itself as a casual dining company founded in Dallas, Texas, in 1975, with a legacy of service, hospitality, and giving back.

Requirements

  • Dependable team player.
  • Prefers to work in a fast-paced environment.
  • Great multitasking skills.

Responsibilities

  • Ensure a great Guest experience.
  • Role-model and hold Team Members accountable to operational and quality standards.
  • Identify root causes of issues, practice self-reflection, and demonstrate accountability, vulnerability, and transparency.
  • Foster open communication between Team Members and Management.
  • Influence Team Member behaviors by championing change and restaurant initiatives.
  • Lead with heart and mind.
  • Drive business results by using Chili's systems to control costs effectively.
  • Follow operational systems, including the Manager Timeline, and perform quality Line Checks.
  • Hire, train, retain, and develop Team Members for larger roles.
  • Drive Guest engagement in the restaurant and develop relationships within the community.
  • Understand and practice safe food handling procedures.
  • Communicate and embody Chili's culture and Cultural Beliefs: Every Guest Counts, Food Perfection, Be Accountable, Play Restaurant.
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