Restaurant Manager

Dunkin (Quality Brand Group)•Grapevine, TX

21d

About The Position

The Restaurant Manager at Quality Brand Group LLC, a multi-store Dunkin’ franchisee, oversees the effective recruitment and development of team members and ensures operational standards for quality, service, and cleanliness are properly implemented. The manager helps set and achieve sales and profitability goals, controls costs, and is accountable for the store’s full P&L. The role requires engaged leadership and ongoing attention to customer and employee needs, with a focus on continually improving store operations. During an assigned shift, the manager oversees the people and processes needed to provide a great guest experience, prepare products to operational and quality standards, and manage service delivery. The manager provides leadership and motivation directly or through Shift Leaders and/or an Assistant Manager, and is responsible for counseling, disciplining, promoting, and terminating store-level employees.

Requirements

Food service industry experience is required.
Food Safety and Serve Safe Certification.
Fluent spoken and written English.
Math and writing skills.
Restaurant, retail, or supervisory experience.
Ability to anticipate and understand guests’ needs and exceed their expectations.
Ability to set compelling targets and deliver on commitments.
Ability to make sound decisions based on analysis, experience, and judgment.
Ability to build effective teams by placing people appropriately, enabling decision-making, and celebrating team success.
Physical and mental capability to learn to operate standard restaurant equipment; minimum age requirements may apply.
Ability to lift 30 to 50 pounds and perform pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.
Motivated and enthusiastic, with the demonstrated ability to think and work independently.

Responsibilities

Lead operational excellence.
Maintain a strong focus on 100% guest satisfaction.
Support the training and development of team members.
Achieve financial goals, including sales projections and expense control.
Use effective communication and coaching skills.
Manage purchasing, scheduling, sales, training, and physical facilities maintenance.
Oversee shift processes and employees to deliver a great guest experience.
Ensure products are prepared according to operational and quality standards and manage service delivery.
Provide leadership, direction, and motivation to the store team, directly or through Shift Leaders and/or an Assistant Manager.
Counsel, discipline, promote, or terminate store-level employees.
Recruit and develop team members and ensure quality, service, and cleanliness standards are implemented.
Manage the store’s P&L and help set and meet sales and profitability goals.