Restaurant Manager
About The Position
The Head Coach (General Manager) leads, strategizes for, and mentors a restaurant team. The role balances people leadership, operations, and business performance to build an inclusive culture, optimize operations with technology and data, maintain food quality and safety, and deliver exceptional guest experiences. The position drives sales and profitability while supporting Sweetgreen’s goal of building healthier communities through real food. The Head Coach leads the full employee lifecycle, maintains food safety and cleanliness standards, resolves facility, supply, and food quality issues, and uses guest metrics and business reports to inform decisions. The role also manages costs, budgets, labor, inventory, and scheduling; supports operational systems and technology; and performs duties from the Assistant Coach, Shift Leader, Kitchen Lead, and Team Member roles.
Requirements
- At least 3 years of food service experience, including at least 2 years in hands-on management.
- Experience hiring, developing, training, and motivating team members.
- Skill in planning, managing, and forecasting financials, labor, and inventory.
- Hands-on experience managing and optimizing processes in a fast-paced environment.
- Proven ability to lead and mentor teams collaboratively.
- Meet all physical requirements of the Head Coach career path roles, including Assistant Coach, Shift Leader, Kitchen Lead, and Team Member.
Nice To Haves
- Experience in high-volume, fast-paced restaurants.
- Hands-on experience with local, organic, and sustainable products.
- ServSafe Manager or Regional Manager Food Safety Certification.
- Comfort with digital tools for operations, reporting, and team communication.
- Strong financial acumen, including budget, labor, and P&L management.
- Adaptability and problem-solving in dynamic environments.
- Data-driven mindset and curiosity to identify and implement operational improvements.
- Commitment to operational excellence, hospitality, and team engagement.
- Experience in fast-casual or retail operations.
Responsibilities
- Lead the team and balance people, operations, and business performance.
- Foster a culture of trust, transparency, and inclusion; lead the employee lifecycle, ensure compliance, provide timely feedback, and develop talent.
- Maintain food safety, cleanliness, equipment maintenance, and team safety standards; resolve facility, supply, and food quality issues.
- Deliver clean, hospitable, brand-aligned guest experiences and act on guest metrics.
- Analyze reports, manage costs, execute strategic plans, and create schedules aligned with business goals to drive sales and profit.
- Operate and support business systems, troubleshoot issues, and prioritize daily operations.
- Perform essential functions from the Assistant Coach, Shift Leader, Kitchen Lead, and Team Member roles.
- Hire, develop, train, and motivate team members; lead and mentor teams collaboratively.
- Plan, manage, and forecast financials, labor, and inventory; manage and optimize processes in a fast-paced environment.
Benefits
- Competitive base salary with 20% bonus potential.
- Medical, dental, and vision plans.
- Paid vacation and wellness time.
- 401(k) program.
- Paid family leave.
- Complimentary greens and Sweetgreen swag.
- Opportunities to impact your team, community, and business.
- Collaborative team that lives the company’s core values.
- Clear career path for personal and professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
