Restaurant Manager

Olde Mecklenburg Brewery • Charlotte, NC

3d • Onsite

About The Position

The Restaurant Manager leads day-to-day Front of House operations at OMB’s Ballantyne location in Charlotte, North Carolina. This hands-on leadership role owns guest experience, service standards, FOH team leadership, the bar and beverage program, and floor-level financial controls. The manager drives sales, protects guest satisfaction, and makes real-time service decisions, reporting to the General Manager.

Responsibilities include training and developing FOH employees, managing performance and schedules, hiring, leading pre-shift meetings, and fostering a positive team culture. The role also manages liquor ordering and costs, supports beer education, assists with FOH inventory and supplies, administers the point-of-sale system, and oversees opening and closing, cash handling, and deposits. In partnership with the management team, the manager enforces employment policies, cleanliness, guest safety, food-handling practices, and health regulations.

OMB is a Charlotte craft brewery founded in 2009, brewing according to the German Purity Law of 1516. Its Ballantyne location is a two-story, 14,000-square-foot restaurant and biergarten. OMB is preparing to open a third location in September 2026 and describes this role as offering ownership of the floor, professional development, training, certifications, beer education, and potential growth into General Manager and multi-unit roles. A formal compensation review is conducted at the 12-month mark.

Candidates must pass a pre-employment/post-offer background check. OMB participates in E-Verify and is an equal opportunity employer.

Requirements

• At least 3 years of restaurant or hospitality management experience; ideally in a high-volume, full-service environment.
• Proven track record of driving sales, service standards, and guest satisfaction.
• Working knowledge of North Carolina liquor laws and Responsible Alcohol Service requirements.
• ServSafe Food Protection Manager certification, or ability to obtain it upon hire.
• Experience managing point-of-sale systems, scheduling, cash handling, and inventory.
• Availability to work nights, weekends, and holidays as business requires.
• Strong leadership, communication, and problem-solving skills, with the ability to remain composed on a busy floor.
• Champion of OMB’s six core values.
• At least 5 years of service-industry experience; management experience is a plus.
• Computer skills, including Microsoft Word, Excel, and Toast.
• Flexibility to work weekends and holidays.
• Ability to lift up to 50 pounds.
• Positive attitude and ability to build good working relationships.
• Excellent written and oral communication skills.
• Good listening skills.
• Ability to manage employees with varied backgrounds.
• Ability to maintain composure during busy service periods.
• Must pass a pre-employment/post-offer background check.

Nice To Haves

• Experience in a brewery, biergarten, or craft-beer-focused restaurant.
• Knowledge of and genuine enthusiasm for craft beer.
• Bilingual in English and Spanish.
• Experience opening a new location or scaling a growing team.
• ServSafe Alcohol or an equivalent responsible-service certification.

Responsibilities

• Drive sales, uphold steps of service, and own guest satisfaction on every shift.
• Resolve guest complaints and handle service recovery in real time.
• Monitor and respond to online reviews and reputation-management platforms.
• Create a fun and safe environment that reflects OMB’s core values and operational goals.
• Provide or direct all Front of House training.
• Manage FOH performance, including evaluations, coaching, and discipline.
• Develop key employees, assistant managers, and hourly staff through daily performance feedback and one-on-ones.
• Review applications, interview, and hire or recommend hiring FOH employees.
• Direct FOH work by setting hours, building weekly schedules, and assigning tasks before, during, and after service.
• Lead pre-shift meetings to communicate menu changes, promotions, and service expectations.
• Foster a positive team culture and reduce turnover through engagement and recognition.
• Identify and develop future shift leads and assistant managers.
• Manage liquor orders and control liquor costs.
• Enforce applicable liquor laws and Responsible Alcohol Service guidelines.
• Support beer education so staff can speak knowledgeably about OMB’s beer program and brewing philosophy.
• Assist with FOH inventory management and ordering supplies.
• Administer the point-of-sale system, including menu updates, pricing, and employee access.
• Oversee opening and closing procedures, cash handling, and deposit accuracy.
• Partner with the management team to enforce employment policies and maintain restaurant cleanliness and guest safety.
• Understand, manage, and practice safe food-handling procedures.
• Ensure compliance with health department regulations and pass health inspections.

Benefits

• Medical insurance coverage.
• Dental insurance coverage.
• Vision insurance coverage.
• Employer-paid long-term disability insurance coverage.
• PTO.
• Free beer stipend.
• 401(k) with employer match.
• Employee discount on food, merchandise, and beer.
• Professional development, ongoing training, certifications, and beer education.
• Room for growth, including potential progression into General Manager and multi-unit roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed