Restaurant Manager

Dunkin (Quality Brand Group)•Hurst, TX

12d•$55,000 - $65,000

About The Position

The Restaurant Manager at Quality Brand Group LLC, a Dunkin’ franchisee, administers and oversees recruitment and development of store team members and ensures that operational standards for quality, service, and cleanliness are implemented effectively. The manager helps set and achieve sales and profitability goals, controls costs, and is accountable for the store’s full profit-and-loss statement. The role requires engaged leadership focused on customers’ and employees’ needs and continuous improvement of store operations. During assigned shifts, the Restaurant Manager manages the people and processes needed to deliver a friendly guest experience, prepare products to operational and quality standards, and provide effective service. The manager leads and motivates the team through Shift Leaders or an Assistant Manager, or directly, and is responsible for counseling, disciplining, promoting, or terminating store-level employees.

Requirements

Food service industry experience is required; Food Safety and Serve Safe certification are required.
Restaurant, retail, or supervisory experience is required.
Must be able to fluently speak and read English.
Math and writing skills are required.
Ability to anticipate and understand guests’ needs and exceed expectations.
Ability to set compelling targets and deliver on commitments.
Ability to make sound decisions based on analysis, experience, and judgment.
Ability to build effective teams by placing people appropriately, enabling decisions, and celebrating team success.
Must be physically and mentally capable of learning to operate standard restaurant equipment; minimum age requirements may apply.
Must be able to lift 30 to 50 pounds and perform pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.
Highly motivated and enthusiastic, with the demonstrated ability to think and work independently.

Responsibilities

Lead operational excellence and focus on achieving 100% guest satisfaction.
Recruit, develop, train, lead, and motivate store team members.
Ensure implementation of operational standards for quality, service, cleanliness, product preparation, and guest service.
Set and achieve sales and profitability goals, including sales projections and expense control; oversee the store’s full P&L.
Manage purchasing, scheduling, sales, training, and maintenance of physical facilities.
Communicate and coach effectively, and make decisions that support continuous improvement of store operations.
Counsel, discipline, promote, or terminate store-level employees.