Restaurant Manager

Dunkin' - The Salema Group • Dover, NH

3d

About The Position

The Restaurant Manager leads a Dunkin’ restaurant for The Salema Group, building a strong team, delivering excellent guest experiences, and driving business results. The role calls for a hands-on, people-focused leader who sets clear standards, develops employees, and maintains an efficient, high-performing restaurant. Leaders are expected to demonstrate the company’s SPARK values: Supportive, Positive, Appreciative, Resilient, and Kind.

The manager oversees guest experience, employee development, daily operations, and business performance. Responsibilities include maintaining service standards for speed, accuracy, and friendliness; coaching and holding team members accountable; ensuring brand, safety, and cleanliness standards; overseeing scheduling, payroll, inventory, and compliance; and managing costs, sales, and performance metrics.

The schedule is 40–50 hours per week, typically across 5–6 days, with weekends and holidays as needed. The position requires food service management experience, a high school diploma or equivalent, reliable transportation, flexible availability, and the ability to stand for extended periods and lift up to 50 pounds. ServSafe certification is preferred.

The Salema Group is a family-owned franchisee operating 28 Dunkin’ locations in coastal New Hampshire and Maine. The franchisee is the employer and independently determines its wage and benefit programs.

Requirements

• At least 1 year of food service management experience.
• Strong leadership, communication, and organizational skills.
• Passion for customer satisfaction and team development.
• Ability to thrive in a fast-paced, high-volume environment.
• High school diploma or equivalent.
• Reliable transportation and flexible availability.
• Ability to stand for extended periods and lift up to 50 pounds.

Nice To Haves

• ServSafe certification.

Responsibilities

• Set and maintain a guest-first culture focused on speed, accuracy, and friendliness.
• Ensure guest interactions reflect the restaurant’s standards and brand expectations.
• Resolve guest concerns quickly and professionally.
• Train, coach, and develop team members.
• Build a strong leadership pipeline within the store.
• Set clear expectations and provide feedback and accountability.
• Lead by example with a strong presence on the restaurant floor.
• Ensure execution of brand, safety, and cleanliness standards.
• Manage daily operations to maintain an efficient, organized environment.
• Oversee scheduling, payroll, inventory, and compliance.
• Manage and control labor, food costs, and operating expenses.
• Analyze sales trends and implement strategies to drive growth.
• Monitor key performance indicators and adjust operations to meet or exceed targets.

Benefits

• Competitive pay and a monthly bonus with unlimited earning potential.
• 401(k) program.
• Paid time off and sick pay.
• 100% medical and dental coverage for single plans, plus a contribution toward family plans.
• AFLAC coverage, including accident, short-term disability, and life insurance.
• Free employee meals.
• Tuition assistance through SNHU online programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED