Restaurant Manager

TravelCenters of America•Westlake, OH

About The Position

The Restaurant General Manager leads the operations and marketing functions of a full-service restaurant at a TravelCenters of America location. The role is responsible for staffing, training and developing team members, supervising staff, and improving restaurant profitability. The manager promotes strong customer service, quality food, a clean environment, and a positive atmosphere while ensuring compliance with company operating standards and applicable laws. The position also oversees financial and administrative processes, including payroll, accounting, inventory, and personnel documentation. The manager works to achieve revenue and profit objectives through effective management of people, products, service, and facilities, and shares insights about competitive practices with leadership. The manager may perform hourly associate duties as needed.

Requirements

High school diploma or GED.
Ability to work flexible hours, including nights, weekends, and some holidays.
Excellent verbal and written communication skills.
Proficient planning and analytical skills, including understanding P&L calculations, coverage ratios, budgets, and expense reports.
Proficiency in Microsoft Office and operational understanding of POS software.
Valid driver's license.

Nice To Haves

Associate’s or bachelor’s degree.
Three or more years of supervisory experience in the full-service restaurant industry.

Responsibilities

Lead and inspire the team to meet or exceed company performance standards and improve restaurant performance.
Build a trusting environment for feedback from team members and guests; coach and manage staff performance according to company policy.
Serve customers courteously, quickly, and efficiently with a positive and enthusiastic attitude.
Ensure guests receive quality food and a clean restaurant environment.
Recruit, hire, train, and retain high-quality team members in accordance with company guidelines.
Create a culture in which team members feel respected and recognized for their achievements.
Achieve financial objectives through effective management of people, products, service, and facility processes, with attention to revenue and profit.
Oversee payroll, accounting, inventory, and personnel documentation for accurate, timely reporting and compliance with state and federal laws.
Follow safety and operating standards and company guidelines for vendor relationships.
Monitor competitive practices that may affect the business and provide insights and recommendations to leadership.
Perform the duties of an hourly associate when necessary.