Restaurant Manager

Westgate Resorts•Kissimmee, FL

About The Position

The Restaurant Manager ensures restaurant objectives are met and is responsible for the complete organization of the restaurant. The manager directs and coordinates restaurant activities personally or through subordinate supervisors, overseeing daily operations to achieve service, quality, and financial goals. The role manages staffing, budgets, training, guest service, compliance, inventory, purchasing, cash handling, and operational improvements. It also provides overall direction, coordination, and evaluation for both units, carrying out supervisory responsibilities in accordance with organizational policies and applicable laws.

Requirements

A minimum of 2 years of experience in a similar role.
In-depth knowledge of restaurant best practices.
Excellent communication and organizational skills.
Aptitude for multitasking.
Ability to work cooperatively and efficiently in a team.
Must frequently lift and/or move up to 50 pounds.
Must be able to work flexible hours, including nights, weekends, and holidays.
Must pass a background screen and drug test and prove eligibility to work in the United States.

Responsibilities

Oversee daily restaurant operations to ensure service, quality, and financial goals are achieved.
Manage staff scheduling, labor costs, and operational budgets.
Recruit, interview, hire, onboard, and train team members and supervisors.
Conduct performance evaluations, coaching, recognition, and disciplinary actions.
Ensure compliance with company policies, food safety standards, and health regulations.
Monitor inventory, purchasing, cash handling, beverage controls, and operating expenses.
Resolve guest concerns promptly and maintain exceptional customer service standards.
Lead staff development, training programs, and operational improvements to maximize sales and profitability.
Plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.