Restaurant Manager - Full Time
About The Position
Flying Horse Resort and Club is seeking a full-time Restaurant Manager to support and lead the restaurant team in delivering a high-quality guest experience. The role oversees dining room and bar setup, organization, service, cleanliness, and appearance, while helping maintain restaurant equipment and coordinating needed maintenance. The Restaurant Manager works with kitchen and food-and-beverage colleagues on menus, special events, service presentation, inventory, ordering, and operational improvements. The position includes resolving guest complaints, monitoring transactions and gratuities in the POS, improving productivity and profitability, reducing waste and costs, and upholding service, uniform, health-code, and sanitation standards. The manager participates in training, interviews and hires staff, and schedules clubhouse dining operations. This role works with minimal supervision and collaborates with the Senior F&B Manager and other resort departments.
Requirements
- At least 2 years of experience hiring and supervising food-and-beverage staff in an upscale dining environment.
- Flexible schedule that includes evenings, weekends, and holidays.
- Customer-service skills and strong oral communication skills.
- Ability to interact tactfully and diplomatically with members and fellow employees.
- Ability to work effectively under time deadlines.
- Proven ability to develop programs and systems.
- Ability to perform work under minimal supervision and handle complex issues, referring only the most complex issues to higher-level staff.
Nice To Haves
- Country Club experience preferred.
Responsibilities
- Support, monitor, develop, and lead the restaurant team in a positive environment.
- Mentor team members and encourage creative solutions that improve services and the guest experience.
- Oversee setup, organization, and service of dining rooms and bars, maintaining high standards of quality and service.
- Help maintain equipment and restaurant appearance; report maintenance issues and follow up on completion.
- Maintain front-of-house and back-of-house cleanliness and complete the employee daily log.
- Provide input to the kitchen on menus, special events, and presentation efficiency.
- Build professional rapport with guests and staff.
- Respond to customer complaints promptly and resolve them effectively.
- Help maintain inventory and order restaurant, bar, and cleaning supplies in conjunction with the Bar Supervisor.
- Monitor transactions and gratuities entered into the POS and discuss discrepancies with accounting.
- Identify ways to reduce waste and costs and improve restaurant profits.
- Develop strategies with the Senior F&B Manager to improve the dining experience.
- Maintain high productivity and attention to detail among team members.
- Assist with new-employee training and ongoing staff training, and participate in departmental training sessions.
- Enforce staff uniform, appearance, health-code, and sanitation requirements.
- Attend weekly meetings with the Senior F&B Manager.
- Interview, hire, and schedule staff for clubhouse dining operations.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid life insurance
- Short-term disability coverage
- Long-term disability coverage
- Paid time off
- 401(k) retirement plan with employer match
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
