Restaurant Manager

Dunkin (Quality Brand Group)•North Richland Hills, TX

12d•$55,000 - $65,000

About The Position

The Restaurant Manager at Quality Brand Group LLC, a Dunkin’ franchisee, administers and oversees the recruitment and development of store team members and ensures operational standards for quality, service, and cleanliness are implemented effectively. The manager helps set and achieve sales and profitability goals, operates the restaurant cost-effectively, and is accountable for the store’s full profit and loss statement. The Restaurant Manager provides leadership and motivation to the store team, directly or through Shift Leaders and/or an Assistant Manager. During assigned shifts, the manager oversees the people and processes needed to deliver a friendly guest experience, prepare products to operational and quality standards, and manage service. The role also includes responsibility for counseling, disciplining, promoting, or terminating store-level employees.

Requirements

Food service industry experience is required.
Restaurant, retail, or supervisory experience is required.
Must be able to fluently speak and read English.
Math and writing skills.
Demonstrated ability to think and work independently; motivated and enthusiastic.
Guest focus: anticipate and understand guests’ needs and exceed their expectations.
Passion for results: set compelling targets and deliver on commitments.
Problem-solving and decision-making skills, including making sound decisions based on analysis, experience, and judgment.
Ability to build effective teams and enable team members to make decisions and celebrate success.
Must be physically and mentally capable of learning to operate standard restaurant equipment; minimum age requirements may apply.
Ability to lift 30 to 50 pounds and perform pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.
Food Safety and Serve Safe Certification.

Responsibilities

Lead operational excellence and maintain a strong focus on guest satisfaction.
Recruit, develop, train, and lead store team members.
Ensure the effective implementation of operational standards for quality, service, and cleanliness.
Help set and achieve store sales and profitability goals and control expenses.
Manage the store’s full profit and loss statement.
Oversee shift processes and team members to deliver a great guest experience and prepare products to operational and quality standards.
Provide leadership, direction, motivation, communication, and coaching to the store team.
Counsel, discipline, promote, or terminate store-level employees.
Manage purchasing, scheduling, sales, training, and physical-facilities maintenance.