Restaurant Manager

Quality Brand Group•Scottsdale, AZ

About The Position

The Restaurant Manager administers, directs, and oversees recruitment and development of store team members and ensures operational standards for quality, service, and cleanliness are properly implemented. The manager helps set and achieve sales and profitability goals, is accountable for the store’s full P&L, and works to improve overall operations while remaining attentive to the needs of guests and employees. During an assigned shift, the Restaurant Manager manages the people and processes needed to provide a great guest experience. The role oversees preparation of products to operational and quality standards and the service delivered by the store team. The manager provides leadership and motivation directly or through Shift Leaders and/or an Assistant Manager, and is responsible for counseling, disciplining, promoting, or terminating store-level employees. The position requires food service industry experience and Food Safety and Serve Safe certification. The manager must be able to speak and read English fluently, have math and writing skills, and be physically and mentally capable of learning to operate standard restaurant equipment. The role requires lifting 30 to 50 pounds and pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.

Requirements

Food service industry experience is required.
Food Safety and Serve Safe Certification.
Fluent spoken and written English.
Math and writing skills.
Restaurant, retail, or supervisory experience required.
Guest-focused approach: anticipate and understand guest needs and exceed expectations.
Ability to set compelling targets and deliver on commitments.
Problem-solving and decision-making ability, using analysis, experience, and judgment.
Ability to build effective teams and enable team members to make decisions and celebrate success.
Physically and mentally capable of learning to operate standard restaurant equipment; minimum age requirements may apply.
Ability to lift 30 to 50 pounds and perform pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.

Nice To Haves

Highly motivated and enthusiastic, with demonstrated ability to think and work independently.

Responsibilities

Lead operational excellence and maintain a focus on 100% guest satisfaction.
Recruit, develop, train, and lead store team members.
Ensure operational standards for product quality, service, and cleanliness are implemented effectively.
Help set and achieve sales projections and profitability goals, control expenses, and remain accountable for the store’s full P&L.
Manage the processes and people needed to provide a great guest experience during assigned shifts.
Ensure products are prepared according to operational and quality standards and manage service delivered by the store team.
Provide leadership, direction, and motivation directly or through Shift Leaders and/or an Assistant Manager.
Counsel, discipline, promote, or terminate store-level employees as appropriate.
Manage purchasing, scheduling, sales, training, and physical facilities maintenance.
Use communication and coaching skills to support team performance.