Restaurant Manager

Dunkin (Quality Brand Group)•Rockwall, TX

14d•$48,000 - $55,000

About The Position

The Restaurant Manager administers, directs, and oversees recruitment and development of store team members and ensures effective implementation of operational standards for quality, service, and cleanliness. The manager operates the restaurant cost-effectively, helps set and achieve sales and profitability goals, and is accountable for the store’s full profit-and-loss statement. The role requires engaged leadership and attention to the needs of customers and employees, with a focus on continually improving store operations. During an assigned shift, the Restaurant Manager manages the people and processes needed to provide a friendly guest experience, prepare products to operational and quality standards, and manage service delivery. The manager provides leadership, direction, and motivation through Shift Leaders and/or an Assistant Manager or directly, and is responsible for counseling, disciplining, promoting, or terminating store-level employees. The position is with Quality Brand Group LLC, a Dunkin’ franchisee operating locations in Arizona, Colorado, Florida, Nevada, and Texas.

Requirements

Experience in the food service industry is required.
Restaurant, retail, or supervisory experience is required.
Food Safety and Serve Safe Certification.
Must be able to fluently speak and read English.
Math and writing skills.
Guest-focused approach: anticipate and understand guests’ needs and exceed expectations.
Passion for results: set compelling targets and deliver on commitments.
Problem-solving and decision-making skills, using analysis, experience, and judgment.
Ability to build effective teams, place people in appropriate roles, enable decision-making, and celebrate team success.
Physically and mentally capable of learning to operate standard restaurant equipment; minimum age requirements may apply.
Ability to lift 30 to 50 pounds and perform motions involving pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.
Highly motivated and enthusiastic, with demonstrated ability to think and work independently.

Responsibilities

Lead operational excellence and maintain a strong focus on guest satisfaction.
Recruit, develop, train, and lead store team members.
Ensure operational standards for quality, service, cleanliness, and product preparation are implemented effectively.
Manage assigned-shift processes and people to deliver a friendly guest experience.
Set and achieve sales and profitability goals, control expenses, and remain accountable for the store’s full P&L.
Use communication and coaching skills to direct and motivate the store team.
Manage purchasing, scheduling, sales, training, and physical-facilities maintenance.
Counsel, discipline, promote, or terminate store-level employees as needed.
Continuously improve overall store operations.