Restaurant Manager

Sage Hospitality Group • Philadelphia, PA

3d

About The Position

Plan and manage the restaurant, room service, and other food and beverage outlets as appropriate to achieve customer satisfaction, quality service, compliance with corporate or franchise policies and procedures, and compliance with federal, state, and local regulations while meeting or exceeding financial goals. The role is responsible for short-term planning and daily operations of the restaurant and room service, and may manage a lounge or quiet bar. It recommends promotional ideas and controls budgets for the various areas.

Requirements

• More than two years of post-high-school education.
• Two to three full years of full employment in a related position with this company or other organization(s).
• Thorough knowledge of restaurant or hotel practices and procedures to perform non-repetitive analytical work.
• May require knowledge of policies and procedures and the ability to determine a course of action based on established guidelines.
• Supervision and management communication skills.
• Ability to investigate and analyze current activities or information and make logical conclusions and recommendations.
• Ability to make occasional decisions generally guided by established policies and procedures.
• Excellent comprehension for assisting with guest and associate matters and interpreting instructions from superiors.
• Excellent vision for seating guests, expediting food, cleaning equipment, and reading floor plans, charts, and schedules.
• Excellent oral communication for interacting with guests and associates, issuing instructions, and communicating policies.
• Excellent comprehension to read and implement policies and procedures, write schedules, and read forecasts and SOPs.
• Knowledge of chemicals and agents for training purposes.
• Ability to lift, push, pull, and carry tables, chairs, trays, plates, and chafing dishes weighing 20–40 pounds daily.
• Ability to bend to pick up dropped items and assist with serving food or getting supplies.
• Ability to spend approximately 95% of the shift covering outlet areas and to stand continuously while assisting at the hostess station.

Responsibilities

• Manage outlet associates to attract, retain, and motivate employees, including hiring, scheduling, training, developing, empowering, coaching, counseling, conducting performance and salary reviews, resolving problems, maintaining open communication, and recommending discipline or termination as appropriate.
• Implement company or franchise programs and manage restaurant, room service, and other food and beverage outlet operations to ensure compliance with SOPs, safety regulations, and applicable federal, state, and local regulations, and to provide guests with quality service and hospitality.
• Forecast, implement, monitor, control, and report on outlet budgets and their components, including labor, food, beverage, supplies, and equipment, to maximize revenue and minimize expenses while maintaining adequate supplies and staffing.
• Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and support future sales.
• Create, recommend, and implement promotions, displays, buffet presentations, and other ideas to attract more in-house guests and increase local market share.
• Monitor and control maintenance and sanitation of outlet areas and equipment to protect assets, comply with regulations, and ensure quality service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree