Restaurant Manager

Dunkin (Quality Brand Group)•Haltom City, TX

12d•$55,000 - $65,000

About The Position

The Restaurant Manager at Quality Brand Group LLC, a Dunkin’ franchisee, oversees restaurant operations and is accountable for recruiting and developing team members, implementing quality, service, and cleanliness standards, and helping achieve sales and profitability goals. The manager is accountable for the store’s full profit and loss statement and is expected to apply strong leadership, stay engaged with customers and employees, and continuously improve operations. During an assigned shift, the Restaurant Manager manages the processes and people needed to provide a friendly guest experience, ensure products are prepared according to operational and quality standards, and manage service delivered by the team. The manager leads and motivates the store team directly and/or through Shift Leaders or an Assistant Manager, and is responsible for employee counseling, discipline, promotion, and termination.

Requirements

Food service industry experience is required.
Restaurant, retail, or supervisory experience is required.
Food Safety and Serve Safe certification.
Fluent spoken and written English.
Math and writing skills.
Ability to anticipate and understand guests’ needs and exceed their expectations.
Ability to set targets and deliver on commitments.
Ability to make sound decisions using analysis, experience, and judgment.
Ability to build effective teams by placing people appropriately, enabling decisions, and recognizing team success.
Ability to learn to operate standard restaurant equipment.
Ability to lift 30 to 50 pounds and perform pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.
Demonstrated motivation, enthusiasm, and ability to think and work independently.

Responsibilities

Lead operational excellence and maintain a focus on guest satisfaction.
Recruit, develop, train, lead, and motivate team members.
Ensure effective implementation of operational standards for quality, service, and cleanliness.
Help set and achieve sales and profitability goals, manage the store’s full P&L, and control expenses.
Manage purchasing, scheduling, sales, training, and physical-facility maintenance.
Manage shift processes and staff to deliver a great guest experience and ensure products meet operational and quality standards.
Communicate effectively and coach team members.
Counsel, discipline, promote, or terminate store-level employees.
Continuously improve overall store operations.