Restaurant Manager

Dunkin (Quality Brand Group)•Peoria, OK

16d

About The Position

The Restaurant Manager administers, directs, and oversees recruitment and development of store team members. This role ensures the effective implementation of operational standards for quality, service, and cleanliness, and operates the restaurant cost-effectively while helping set and achieve sales and profitability goals. The manager is accountable for the store’s full profit-and-loss statement. The Restaurant Manager provides knowledgeable leadership, remains attentive to customer and employee needs, and works toward continuous improvement of store operations. During an assigned shift, the manager oversees the people and processes needed to deliver a friendly guest experience, prepare products to operational and quality standards, and manage service delivery. The role provides leadership, direction, and motivation to the store team, either through Shift Leaders or an Assistant Manager or directly. The Restaurant Manager is responsible for counseling, disciplining, promoting, and terminating store-level employees. The position is with Quality Brand Group LLC, a multi-store Dunkin’ franchisee operating locations in Arizona, Colorado, Florida, Nevada, and Texas.

Requirements

Food service industry experience is required.
Restaurant, retail, or supervisory experience is required.
Food Safety and Serve Safe Certification.
Must be able to fluently speak and read English.
Math and writing skills.
Ability to anticipate and understand guests’ needs and exceed their expectations.
Ability to set compelling targets and deliver on commitments.
Ability to make sound decisions based on analysis, experience, and judgment.
Ability to build effective teams, place people in appropriate roles, enable team decision-making, and celebrate team success.
Must be physically and mentally capable of learning to operate standard restaurant equipment; minimum age requirements may apply.
Must be able to lift 30 to 50 pounds and perform motions involving pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.
Highly motivated and enthusiastic, with the demonstrated ability to think and work independently.

Responsibilities

Lead operational excellence and maintain a focus on 100% guest satisfaction.
Recruit, develop, train, and lead store team members.
Ensure operational standards for quality, service, and cleanliness are properly implemented.
Manage assigned-shift processes and staff to deliver a friendly guest experience and products that meet operational and quality standards.
Help set and achieve store sales and profitability goals, control expenses, and remain accountable for the store’s full P&L.
Manage purchasing, scheduling, sales, training, and physical facilities maintenance.
Communicate effectively and coach team members.
Provide direction and motivation to the store team, directly or through Shift Leaders and/or an Assistant Manager.
Counsel, discipline, promote, or terminate store-level employees.
Work toward continuous improvement of overall store operations.