Restaurant Manager

Dunkin (Quality Brand Group)•Fort Worth, TX

12d•$55,000 - $65,000

About The Position

The Restaurant Manager at Quality Brand Group LLC, a Dunkin’ franchisee, administers and oversees recruitment and development of store team members and ensures the effective implementation of operational standards for quality, service, and cleanliness. The manager helps set and achieve sales and profitability goals, manages the store cost-effectively, and is accountable for the store’s full P&L. The role requires engaged leadership focused on customers and employees and continuous improvement of store operations. During an assigned shift, the Restaurant Manager manages the people and processes needed to provide a great guest experience, ensure products are prepared to operational and quality standards, and oversee service delivery. The manager provides leadership and motivation directly or through Shift Leaders and/or an Assistant Manager, and is responsible for counseling, disciplining, promoting, or terminating store-level employees.

Requirements

Food service industry experience is required.
Restaurant, retail, or supervisory experience is required.
Food Safety and Serve Safe certification.
Ability to fluently speak and read English.
Math and writing skills.
Guest focus: anticipate and understand guests’ needs and exceed their expectations.
Passion for results: set compelling targets and deliver on commitments.
Problem-solving and decision-making skills, including making sound decisions based on analysis, experience, and judgment.
Ability to build effective teams by placing people appropriately, enabling team decisions, and celebrating success.
Ability to learn to operate standard restaurant equipment.
Ability to lift 30 to 50 pounds and perform motions involving pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.
Highly motivated and enthusiastic, with the ability to think and work independently.

Responsibilities

Lead operational excellence and maintain a strong focus on 100% guest satisfaction.
Recruit, train, develop, and lead store team members.
Ensure implementation of operational standards for quality, service, and cleanliness.
Set and achieve sales and profitability goals and control expenses.
Manage the store’s full P&L.
Manage shift processes and team members to deliver a great guest experience.
Ensure products are prepared according to operational and quality standards and oversee service delivered by the store team.
Provide leadership, direction, motivation, communication, and coaching to the store team.
Counsel, discipline, promote, or terminate store-level employees.
Manage purchasing, scheduling, sales, training, and physical facilities maintenance.