Restaurant Manager

Dunkin (Quality Brand Group)•Coppell, TX

21d

About The Position

The Restaurant Manager administers, directs, and oversees recruitment and development of store team members and ensures operational standards for quality, service, and cleanliness are properly implemented. The manager helps set and achieve sales and profitability goals, operates the restaurant cost-effectively, and is accountable for the store’s full profit-and-loss statement. The role requires engaged leadership and attention to the needs of guests and employees, with a focus on continuously improving store operations. During an assigned shift, the Restaurant Manager oversees the processes and people needed to deliver a friendly guest experience, ensure products are prepared to operational and quality standards, and manage service delivery. The manager provides leadership and motivation directly or through Shift Leaders and/or an Assistant Manager, and is responsible for counseling, disciplining, promoting, or terminating store-level employees. The position is with Quality Brand Group LLC, a multi-store Dunkin’ franchisee operating locations in Arizona, Colorado, Florida, Nevada, and Texas.

Requirements

Food service industry experience is required.
Restaurant, retail, or supervisory experience is required.
Food Safety and Serve Safe certification.
Fluent spoken and written English.
Math and writing skills.
Ability to anticipate and understand guests’ needs and exceed their expectations.
Ability to set compelling targets and deliver on commitments.
Ability to make sound decisions based on analysis, experience, and judgment.
Ability to build effective teams by placing people appropriately, enabling decision-making, and celebrating team success.
Must be physically and mentally capable of learning to operate standard restaurant equipment; minimum age requirements may apply.
Ability to lift 30 to 50 pounds and perform pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.
Highly motivated and enthusiastic, with the ability to think and work independently.

Responsibilities

Lead operational excellence and maintain a strong focus on guest satisfaction.
Recruit, train, develop, and lead store team members.
Ensure operational standards for quality, service, cleanliness, and product preparation are followed.
Set and achieve sales and profitability goals, control expenses, and remain accountable for the store’s P&L.
Manage purchasing, scheduling, sales, training, and physical-facilities maintenance.
Use effective communication and coaching skills.
Oversee shift processes and service delivery to provide a great guest experience.
Counsel, discipline, promote, or terminate store-level employees as needed.