Restaurant Manager

Hornblower•Philadelphia, PA

5d•Onsite

About The Position

The Restaurant Manager directs and oversees activities in the dining cabin and galley to support high-quality food and drinks, hospitable and efficient customer service, and profitable operations. The role includes managing shifts and restaurant staff, coordinating guest needs and cruise preparations, maintaining safety and sanitation standards, and supporting hiring, training, scheduling, and teamwork. The manager also operates restaurant systems and oversees onboard sales reconciliation and timekeeping. Work is performed primarily onboard a Coast Guard-inspected passenger vessel, across dining, service, storage, galley-adjacent, and administrative areas. The role requires movement throughout multiple decks and may involve occasional exposure to outdoor marine conditions. Duties must be performed safely while the vessel is docked or underway.

Requirements

High school diploma or equivalent.
At least five years of total restaurant experience in a full-service, high-volume environment.
Supervisory experience.
RAMP Certification for responsible alcohol service.
SERV Safe Certification to meet health department sanitation codes and requirements.
Ability to work onboard a moving vessel in varying weather and sea conditions, maintaining balance and stability underway.
Ability to stand and walk for extended periods throughout a shift.
Ability to navigate stairs, ladders, narrow passageways, and confined spaces onboard vessels.
Ability to lift, carry, push, and pull supplies, equipment, and inventory weighing up to 40 pounds independently.
Ability to bend, stoop, kneel, crouch, reach overhead, and perform repetitive motions as required in food service and hospitality operations.
Ability to respond quickly and effectively during normal operations, guest service situations, and emergency procedures.
Ability to work safely in a fast-paced environment with moving equipment, wet surfaces, temperature variations, and moderate noise.
Ability to visually inspect service areas, food presentation, cleanliness, and safety conditions.
Ability to communicate effectively with guests, crew members, and management in person and via radio or other communication devices.
Ability to successfully complete vessel-specific safety and emergency training.
Ability to work flexible schedules, including evenings, weekends, holidays, and extended shifts as operational needs require.

Nice To Haves

Associate’s or bachelor’s degree in a related field preferred.

Responsibilities

Provide exceptional hospitality to guests and shipmates in accordance with the company’s RESPECT service system.
Rotate as shift manager and ensure adherence to cruise scripts, staff supervision, quality meal service, and entertainment.
Gather information from other departments to support guest satisfaction, including special requests, additional services, and timing needs.
Conduct pre-cruise meetings and communicate cruise information to employees, including seating charts, bar packages, and boarding procedures.
Maintain high standards of safety for customers and staff.
Maintain sanitation standards in accordance with local regulations and corporate guidelines.
Develop and execute programs to improve service and product quality.
Lead by example, maintaining professionalism, integrity, and strong work habits.
Develop strong teamwork among crew members.
Assist with hiring, training, and developing restaurant shipmates.
Help develop and execute shipmate incentive programs.
Maintain working relationships with marine, sales, and administration departments.
Attend scheduled meetings.
Operate restaurant systems, including point-of-sale, inventory and purchasing, and reservations systems.
Reconcile onboard cash and credit sales with the point-of-sale system.
Review timekeeping records for each shift for accuracy.
Create schedules for the assigned department, ensuring proper staffing within budget guidelines.
Perform additional job duties as assigned.