Restaurant Manager

Dunkin (Quality Brand Group)•Mesa, AZ

6d•$55,000 - $65,000

About The Position

The Restaurant Manager administers, directs, and oversees recruitment and team-member development, and ensures operational standards for quality, service, and cleanliness are properly implemented. The manager helps set and achieve store sales and profitability goals, manages the store cost-effectively, and is accountable for the store’s full P&L. The role requires knowledgeable, engaged leadership and a focus on continuously improving store operations while responding to the needs of guests and employees. During assigned shifts, the Restaurant Manager manages the people and processes needed to provide a friendly guest experience, ensure products are prepared to operational and quality standards, and oversee service delivery. The Restaurant Manager provides leadership, direction, and motivation to the store team directly and/or through Shift Leaders and an Assistant Manager. The position also includes responsibility for counseling, disciplining, promoting, and terminating store-level employees. The role is with Quality Brand Group LLC, a multi-store Dunkin’ franchisee operating in Arizona, Colorado, Florida, Nevada, and Texas.

Requirements

Experience in the food service industry.
Restaurant, retail, or supervisory experience.
Food Safety and Serve Safe Certification.
Ability to speak and read English fluently.
Math and writing skills.
Guest focus, including anticipating and understanding guest needs and exceeding expectations.
Passion for results, including setting targets and delivering on commitments.
Problem-solving and decision-making skills, using analysis, experience, and judgment.
Ability to build effective teams and enable team members to make decisions and succeed together.
Ability to learn to operate standard restaurant equipment.
Ability to lift 30 to 50 pounds and perform pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.
Motivation, enthusiasm, and demonstrated ability to think and work independently.

Responsibilities

Lead operational excellence and maintain a strong focus on guest satisfaction.
Recruit, train, develop, and lead store team members.
Ensure operational standards for quality, service, cleanliness, product preparation, and guest experience are followed.
Help set and achieve sales and profitability goals, control expenses, and manage the store’s P&L.
Use effective communication and coaching to provide leadership, direction, and motivation to the store team.
Manage purchasing, scheduling, sales, training, and maintenance of physical facilities.
Address employee performance, including counseling, discipline, promotion, and termination.
Continuously improve store operations and respond to guest and employee needs.