About The Position

Chili's Restaurant Managers lead teams in a high-energy restaurant environment, connecting with Team Members and Guests while delivering a strong hospitality experience. They are responsible for meeting Guest expectations, maintaining operational and quality standards, and achieving business results while controlling costs. Managers build and develop teams, communicate Chili's culture, and foster engagement with Guests and the community.

Requirements

  • Dependable team player.
  • Prefers to work in a fast-paced environment.
  • Great multitasking skills.

Responsibilities

  • Ensure a great Guest experience.
  • Role-model operational and quality standards and hold Team Members accountable to them.
  • Identify root causes of issues, demonstrate self-reflection, and hold yourself accountable with vulnerability and transparency.
  • Foster open communication between Team Members and Management.
  • Influence Team Member behaviors by championing change and restaurant initiatives.
  • Lead with heart and mind.
  • Drive business results by using Chili's systems to control costs effectively.
  • Follow operational systems, including the Manager Timeline, and perform quality Line Checks.
  • Hire, train, retain, and develop Team Members for larger roles.
  • Drive Guest engagement in the restaurant and develop relationships within the community.
  • Understand and practice safe food-handling procedures.
  • Communicate and embody Chili's culture and Cultural Beliefs: Every Guest Counts, Food Perfection, Be Accountable, and Play Restaurant.
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