Restaurant Manager

Dunkin (Quality Brand Group) • Southlake, TX

12d • $55,000 - $65,000

About The Position

The Restaurant Manager at Quality Brand Group LLC, a Dunkin’ franchisee, administers and oversees recruitment and development of store team members and ensures operational standards for quality, service, and cleanliness are properly implemented. The manager helps establish and achieve sales and profitability goals, operates the restaurant cost-effectively, and is accountable for the store’s full profit-and-loss statement.

The manager provides leadership and direction to the store team, directly or through Shift Leaders and/or an Assistant Manager. During an assigned shift, the manager oversees the people and processes needed to deliver a friendly guest experience and ensure products meet operational and quality standards. The role includes counseling, disciplining, promoting, or terminating store-level employees. Quality Brand Group operates Dunkin’ locations in Arizona, Colorado, Florida, Nevada, and Texas.

Requirements

• Food service industry experience is required.
• Restaurant, retail, or supervisory experience is required.
• Food Safety and ServSafe certification.
• Fluent spoken and written English.
• Math and writing skills.
• Ability to anticipate and understand guests’ needs and exceed expectations.
• Ability to set compelling targets and deliver on commitments.
• Ability to make sound decisions based on analysis, experience, and judgment.
• Ability to build effective teams and enable team members to make decisions and celebrate success.
• Ability to learn to operate standard restaurant equipment.
• Ability to lift 30 to 50 pounds and perform pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.
• Motivation, enthusiasm, and demonstrated ability to think and work independently.

Responsibilities

• Lead operational excellence and maintain a focus on guest satisfaction.
• Recruit, develop, train, and lead store team members.
• Ensure operational standards for quality, service, cleanliness, and product preparation are followed.
• Help set and achieve sales and profitability goals, control expenses, and manage the store’s P&L.
• Manage purchasing, scheduling, sales, training, and physical-facilities maintenance.
• Communicate and coach effectively to support the store team.
• Oversee shift operations and service delivery to provide a great guest experience.
• Counsel, discipline, promote, or terminate store-level employees as appropriate.

Benefits

• Competitive salary
• Monthly bonus program
• Employee meal discounts
• Medical, dental, vision, and prescription drug insurance with company contribution
• Paid vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed