Restaurant Manager

Dunkin (Quality Brand Group)•Scottsdale, AZ

6d•$55,000 - $65,000

About The Position

The Restaurant Manager administers, directs, and oversees recruitment and team-member development, and ensures operational standards for quality, service, and cleanliness are properly implemented. The manager helps establish and achieve store sales and profitability goals, controls costs, and is accountable for the store’s full profit-and-loss statement. The role calls for active, engaged leadership focused on customers’ and employees’ needs and continuous improvement of store operations. During assigned shifts, the Restaurant Manager manages the people and processes needed to deliver a friendly guest experience, prepare products to operational and quality standards, and provide effective service. The manager leads the store team directly or through Shift Leaders and/or an Assistant Manager, and is responsible for counseling, disciplining, promoting, or terminating store-level employees. The position involves leading operations, maintaining guest satisfaction, developing team members, meeting financial goals, and managing purchasing, scheduling, sales, training, and physical-facility maintenance. Food-service experience and Food Safety/ServSafe certification are required. The role requires the ability to lift 30 to 50 pounds and to push, pull, stretch, and continuously use fingers and wrists bilaterally.

Requirements

Food-service industry experience is required.
Restaurant, retail, or supervisory experience is required.
Food Safety/ServSafe certification is required.
Must be able to speak and read English fluently.
Math and writing skills are required.
Must demonstrate guest focus, passion for results, problem-solving and decision-making ability, and effective team-building skills.
Must be physically and mentally capable of learning to operate standard restaurant equipment; minimum age requirements may apply.
Must be able to lift 30 to 50 pounds and perform pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.
Must be highly motivated and enthusiastic, with the demonstrated ability to think and work independently.

Responsibilities

Lead operational excellence and maintain a strong focus on guest satisfaction.
Recruit, develop, train, and lead store team members; provide direction and motivation directly or through Shift Leaders and/or an Assistant Manager.
Ensure operational standards for quality, service, cleanliness, and product preparation are implemented effectively.
Manage assigned shifts and the processes and people needed to deliver a friendly guest experience.
Help set and achieve sales and profitability goals, control expenses, and remain accountable for the store’s full P&L.
Manage purchasing, scheduling, sales, training, and physical-facility maintenance.
Use effective communication and coaching skills.
Counsel, discipline, promote, or terminate store-level employees as appropriate.
Anticipate guests’ needs and work to exceed expectations.
Make sound decisions based on analysis, experience, and judgment.
Build effective teams by placing people appropriately, enabling decision-making, and celebrating team success.