Restaurant Manager

Quality Brand Group•Chandler, AZ

About The Position

The Restaurant Manager administers, directs, and oversees recruitment and team-member development, and ensures operational standards for quality, service, and cleanliness are implemented effectively. The role supports sales and profitability goals, manages the store’s full P&L, and drives continuous improvement in store operations while staying engaged with the needs of guests and employees. During an assigned shift, the Restaurant Manager oversees the people and processes needed to deliver a great guest experience, ensure products are prepared to operational and quality standards, and manage service delivery. The manager provides leadership and motivation through Shift Leaders and/or an Assistant Manager or directly, and is responsible for counseling, disciplining, promoting, or terminating store-level employees. The position also manages purchasing, scheduling, sales, training, and physical-facility maintenance. The Restaurant Manager is expected to lead operational excellence, prioritize guest satisfaction, and achieve financial goals while controlling expenses.

Requirements

Food service industry experience is required.
Restaurant, retail, or supervisory experience is required.
Food Safety and Serve Safe certification.
Must be able to fluently speak and read English.
Math and writing skills.
Demonstrated ability to think and work independently.
Guest-focused approach: anticipate and understand guest needs and exceed expectations.
Passion for results: set compelling targets and deliver on commitments.
Problem-solving and decision-making skills, using analysis, experience, and judgment.
Ability to build effective teams and enable team members to make decisions and succeed together.
Physically and mentally capable of learning to operate standard restaurant equipment; minimum age requirements may apply.
Ability to lift 30 to 50 pounds and perform pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.

Responsibilities

Lead operational excellence and ensure effective application of quality, service, and cleanliness standards.
Focus on achieving 100% guest satisfaction and delivering a great guest experience.
Recruit, train, develop, and lead store team members.
Manage the processes, people, product preparation, and service delivery during assigned shifts.
Assist in setting and achieving store sales and profitability goals; manage the store’s full P&L and control expenses.
Manage purchasing, scheduling, sales, training, and physical-facility maintenance.
Provide leadership, direction, motivation, coaching, and communication to the store team.
Counsel, discipline, promote, or terminate store-level employees as needed.
Drive continuous improvement of store operations.