Restaurant Manager Full-Service Italian Restaurant Newton MA
About The Position
Fiorella’s is a growing, family-owned Italian restaurant group with one purpose: Make Life More Delicious. We’re hiring a full-time Restaurant Manager in Newton, MA who loves hospitality, develops people, takes ownership, and wants to help build an exceptional restaurant. This isn’t just a shift manager job. We want a hospitality leader who sets high standards, builds strong front-of-house (FOH) and back-of-house (BOH) teams, solves problems, and keeps making the restaurant better. As a Restaurant Manager at Fiorella’s, you’ll lead restaurant operations across three areas: TEAM – Hiring, Training & Staff Development Recruit, hire, train, coach, and retain a strong restaurant team of servers, bartenders, hosts, and kitchen staff. Build a positive workplace where expectations are clear, team members get real feedback, and great performance is recognized. GUEST – Hospitality & Guest Experience Deliver an exceptional dining experience every day. Build guest relationships, turn first-time diners into regulars, handle guest concerns with care, and make sure our customer service and hospitality standards are met every shift. BUSINESS – Restaurant Operations & Financial Performance Run a disciplined, profitable restaurant. Manage the P&L, labor costs, food and beverage costs, inventory, and staff scheduling. Keep staffing levels right, follow our operating systems, and look for ways to keep improving.
Requirements
- 2+ years of restaurant management experience in a high-volume, full-service or casual dining restaurant (General Manager, Assistant General Manager, Restaurant Manager, or FOH/Kitchen Manager experience welcome)
- Proven ability to lead, coach, and develop hospitality teams
- Comfortable with restaurant financials, labor management, cost control, and operating metrics
- Excellent communication, leadership, and organizational skills
- Available nights, weekends, and holidays as the business needs
- Character, leadership, and culture fit
Nice To Haves
- ServSafe certification preferred
Responsibilities
- Recruit, hire, train, coach, and retain a strong restaurant team of servers, bartenders, hosts, and kitchen staff.
- Build a positive workplace where expectations are clear, team members get real feedback, and great performance is recognized.
- Deliver an exceptional dining experience every day.
- Build guest relationships, turn first-time diners into regulars, handle guest concerns with care, and make sure our customer service and hospitality standards are met every shift.
- Run a disciplined, profitable restaurant.
- Manage the P&L, labor costs, food and beverage costs, inventory, and staff scheduling.
- Keep staffing levels right, follow our operating systems, and look for ways to keep improving.
Benefits
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- 401(k)
- 401(k) matching
- Dental insurance
- Free food & snacks
- Competitive salary plus a quarterly performance bonus tied to restaurant profitability
- Health and dental insurance
- Employee dining discounts
- Structured manager onboarding, hands-on leadership coaching, and real career growth into General Manager and multi-unit roles as we expand
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
