Restaurant Manager

Dunkin (Quality Brand Group)•DeSoto, TX

21d

About The Position

The Restaurant Manager at Quality Brand Group LLC, a Dunkin’ franchisee, oversees store operations, team recruitment and development, and implementation of quality, service, and cleanliness standards. The manager helps establish and achieve sales and profitability goals, is accountable for the store’s full profit and loss statement, and works to improve overall operations while responding to the needs of guests and employees. During an assigned shift, the Restaurant Manager manages the people and processes needed to deliver a friendly guest experience, ensure products are prepared to operational and quality standards, and oversee service. The manager provides leadership and motivation to the store team, directly or through Shift Leaders and/or an Assistant Manager, and is responsible for employee counseling, discipline, promotion, and termination.

Requirements

Food service industry experience is required.
Restaurant, retail, or supervisory experience is required.
Food Safety and Serve Safe certification.
Fluent English speaking and reading skills.
Math and writing skills.
Ability to anticipate and understand guests’ needs and exceed their expectations.
Ability to set compelling targets and deliver on commitments.
Ability to build effective teams and enable team members to make decisions and celebrate success.
Must be physically and mentally capable of learning to operate standard restaurant equipment; minimum age requirements may apply.
Ability to lift 30 to 50 pounds and perform pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.

Responsibilities

Lead operational excellence and focus on achieving 100% guest satisfaction.
Recruit, develop, train, and lead store team members.
Implement and ensure effective application of operational standards for quality, service, and cleanliness.
Help set and achieve store sales and profitability goals; manage the store’s profit and loss and control expenses.
Manage shift processes and people to deliver a great guest experience and products that meet operational and quality standards.
Provide leadership, direction, motivation, communication, and coaching to the store team.
Counsel, discipline, promote, or terminate store-level employees as needed.
Manage purchasing, scheduling, sales, training, and physical facilities maintenance.
Use analysis, experience, and judgment to solve problems and make decisions.