Restaurant Manager

Dunkin' - The Salema Group • Dover, NH

2d

About The Position

The Restaurant Manager leads a Dunkin’ restaurant team and oversees the guest experience, staff development, daily operations, and business performance. The role focuses on fostering a positive, supportive team culture while maintaining high standards for service, speed, accuracy, safety, cleanliness, and brand expectations. The manager trains and develops team members, builds leadership capability, sets expectations, provides feedback, and leads by example on the floor.

The manager oversees scheduling, payroll, inventory, and compliance; controls labor, food costs, and operating expenses; analyzes sales trends; and monitors KPIs to meet or exceed targets. The position requires 40–50 hours per week, generally across 5–6 days, with weekends and holidays as needed. The Salema Group is a family-owned operator of 28 Dunkin’ locations in New Hampshire and Maine. This role is employed by the franchisee, not Dunkin’ Brands, Inc. or its affiliates.

Requirements

• At least 1 year of food service management experience.
• Strong leadership, communication, and organizational skills.
• Passion for customer satisfaction and team development.
• Ability to work in a fast-paced, high-volume environment.
• High school diploma or equivalent.
• Reliable transportation and flexible availability.
• Ability to stand for extended periods and lift up to 50 lbs.

Nice To Haves

• ServSafe certification.

Responsibilities

• Set and maintain a guest-first culture focused on speed, accuracy, and friendliness.
• Ensure guest interactions meet service standards and brand expectations.
• Resolve guest concerns promptly and professionally.
• Train, coach, and develop team members.
• Build a leadership pipeline within the store.
• Set clear expectations and provide feedback and accountability.
• Lead by example with a strong presence on the floor.
• Ensure brand, safety, and cleanliness standards are followed.
• Manage daily operations to maintain an efficient, organized environment.
• Oversee scheduling, payroll, inventory, and compliance.
• Manage labor, food costs, and operating expenses.
• Analyze sales trends and implement strategies to drive growth.
• Monitor KPIs and adjust operations to meet or exceed targets.

Benefits

• Competitive pay with a monthly bonus and unlimited earning potential.
• 401(k) program.
• Paid time off and sick pay.
• 100% medical and dental coverage for single plans, plus a contribution to family plans.
• AFLAC coverage, including accident, short-term disability, and life insurance.
• Free employee meals.
• Tuition assistance through SNHU online programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED