About The Position

Chili’s Managers lead restaurant teams and help deliver a positive Guest experience. They connect with Team Members and Guests, guide the team through high-energy shifts, uphold operational and quality standards, and drive business results while managing costs. Managers are expected to foster teamwork, communicate openly, and represent Chili’s culture and Cultural Beliefs.

Requirements

  • Be a dependable team player.
  • Prefer working in a fast-paced environment.
  • Have strong multitasking skills.

Responsibilities

  • Ensure a great Guest experience.
  • Model and hold Team Members accountable to operational and quality standards.
  • Identify root causes of issues, practice self-reflection, and demonstrate accountability, vulnerability, and transparency.
  • Foster open communication between Team Members and Management.
  • Influence Team Member behaviors by supporting change and restaurant initiatives.
  • Lead with heart and mind.
  • Drive business results and control costs using Chili’s systems.
  • Follow operational systems, including the Manager Timeline, and perform quality Line Checks.
  • Hire, train, retain, and develop Team Members for larger roles.
  • Encourage Guest engagement in the restaurant and develop relationships within the community.
  • Understand and practice safe food handling procedures.
  • Communicate and embody Chili’s culture and Cultural Beliefs: Every Guest Counts, Food Perfection, Be Accountable, and Play Restaurant.
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