Restaurant Manager

Dunkin (Quality Brand Group) • Dallas, GA

14d • $48,000 - $55,000

About The Position

The Restaurant Manager at Quality Brand Group LLC, a Dunkin’ franchisee, administers and oversees recruitment and development of team members and ensures operational standards for quality, service, and cleanliness are implemented effectively. The manager helps set and achieve store sales and profitability goals, operates the restaurant cost-effectively, and is accountable for the store’s full profit-and-loss statement.

The role requires active leadership and engagement with customers and employees, with an emphasis on continuously improving store operations. During assigned shifts, the Restaurant Manager oversees the people and processes needed to provide a friendly guest experience, prepare products to operational and quality standards, and manage service delivery. The manager provides leadership and motivation directly or through Shift Leaders and/or an Assistant Manager, and is responsible for counseling, disciplining, promoting, or terminating store-level employees.

Requirements

• Food service industry experience.
• Restaurant, retail, or supervisory experience.
• Food Safety and Serve Safe Certification.
• Fluent spoken and written English.
• Math and writing skills.
• Ability to anticipate and understand guest needs and exceed expectations.
• Ability to set targets and deliver on commitments.
• Ability to make sound decisions using analysis, experience, and judgment.
• Ability to build effective teams and enable team members to make decisions and celebrate success.
• Ability to learn to operate standard restaurant equipment; minimum age requirements may apply.
• Ability to lift 30 to 50 pounds and perform pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.

Responsibilities

• Lead operational excellence and maintain a strong focus on guest satisfaction.
• Recruit, develop, train, and lead store team members.
• Ensure operational standards for quality, service, cleanliness, product preparation, and guest service are followed.
• Help establish and achieve sales and profitability goals, control expenses, and remain accountable for the store’s P&L.
• Manage purchasing, scheduling, sales, training, and physical facilities maintenance.
• Use effective communication and coaching skills.
• Provide leadership, direction, and motivation to the store team, directly or through Shift Leaders and/or an Assistant Manager.
• Counsel, discipline, promote, or terminate store-level employees.
• Address customer and employee needs and continuously improve store operations.

Benefits

• Competitive salary
• Monthly bonus program
• Employee meal discounts
• Medical, dental, vision, and prescription drug insurance with company contribution
• Paid vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed