Restaurant Manager

Quality Brand Group•Mesa, AZ

About The Position

Quality Brand Group LLC is a multi-store Dunkin’ franchisee operating locations in Arizona, Colorado, Florida, Nevada, and Texas. The Restaurant Manager administers and oversees recruitment and team-member development, ensures operational standards for quality, service, and cleanliness are implemented, and helps set and meet store sales and profitability goals. The manager is accountable for the store’s full P&L and is expected to apply strong leadership, stay attentive to the needs of guests and employees, and continually improve store operations. During assigned shifts, the Restaurant Manager manages the people and processes needed to provide a friendly guest experience, prepare products to operational and quality standards, and deliver effective service. The role provides leadership, direction, and motivation to the store team, directly or through Shift Leaders and/or an Assistant Manager. The manager is also responsible for employee counseling, discipline, promotion, and termination. Experience in the food service industry and Food Safety/Serve Safe certification are required.

Requirements

Food service industry experience is required.
Restaurant, retail, or supervisory experience is required.
Food Safety and Serve Safe certification.
Must be able to fluently speak and read English.
Math and writing skills.
Demonstrated ability to think and work independently; highly motivated and enthusiastic.
Ability to anticipate and understand guests’ needs and exceed expectations.
Ability to set compelling targets and deliver on commitments.
Ability to make sound decisions based on analysis, experience, and judgment.
Ability to build effective teams and enable team members to make decisions and celebrate success.
Physically and mentally capable of learning to operate standard restaurant equipment; minimum age requirements may apply.
Ability to lift 30 to 50 pounds and perform pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.

Responsibilities

Lead operational excellence and maintain a focus on 100% guest satisfaction.
Recruit, train, develop, lead, and motivate team members.
Ensure proper implementation of operational standards for quality, service, and cleanliness.
Help set and achieve store sales and profitability goals, manage expenses, and remain accountable for the store’s full P&L.
Manage shift processes and staffing to deliver a great guest experience and ensure products meet operational and quality standards.
Provide leadership and direction directly and/or through Shift Leaders and an Assistant Manager.
Counsel, discipline, promote, or terminate store-level employees as needed.
Manage purchasing, scheduling, sales, training, and physical facilities maintenance.
Use communication and coaching skills to support team performance and guest service.