Restaurant Manager II
About The Position
The Restaurant Manager II brings the brand promise to life across resort amenities and outlets. The role serves as a guest advocate and key advisor to the General Manager, and leads food and beverage and retail outlet operations. Success is measured primarily through onsite and post-stay guest survey responses evaluating amenity quality and guest engagement offerings. The manager develops and coaches guest-facing amenity staff, oversees staffing and performance resources, supports engagement and succession planning, reinforces brand culture and standards, executes guest engagement strategies, and develops departmental budgets to meet financial goals.
Requirements
- High school diploma or GED equivalent required.
- Three years of customer-facing service or hospitality experience.
- Two years of experience leading front-line staff.
- Ability to anticipate, prevent, and solve complex problems and deliver consistently high-quality results in a fast-paced setting.
- Professional verbal and written communication and presentation skills.
- Novice-level mastery of Microsoft Office products.
- At least 21 years of age, with four years of driving experience and a valid driver's license.
- Must meet company motor vehicle record requirements.
Nice To Haves
- Four-year college degree preferred.
Responsibilities
- Develop performance development plans (PDPs), evaluate staff, and actively coach guest-facing amenity delivery staff.
- Foster learning, mentorship, and continual performance development.
- Analyze and recommend adjustments to staffing, performance targets, and resources; manage department engagement plans, talent reviews, and succession planning.
- Promote and reinforce a brand culture in which team members understand their roles and deliver the branded guest experience and standards; model brand behaviors.
- Balance budget goals with team, individual, and brand success.
- Execute guest engagement strategies, standards, and programs through daily management of food and beverage and retail operations to create family experiences.
- Develop departmental budgets and allocate resources to meet financial goals.
- Serve as guest advocate and key advisor to the General Manager while leading food and beverage and retail outlet departments.
Benefits
- Comprehensive medical, dental, and vision benefits
- Matching 401(k)
- Growth and developmental opportunities
- Employee Assistance Program (EAP)
- Paid time off (PTO)
- Travel benefits, discounts, and free vacations through the ClubGo Program
- Tuition reimbursement and continuing education courses
- Outstanding company culture
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
