Restaurant General Manager
About The Position
The Restaurant Leader’s primary focus is delivering exceptional customer service by ensuring high-quality products and service standards. The role maintains rigorous standards for product quality, service speed, and cleanliness, and projects a professional image through the appearance of the leader and the team. The Restaurant Leader proactively engages with customers to enhance their dining experience and uphold the restaurant’s reputation. The position supervises restaurant team members and shift leads, coordinates and delegates work, and leads hands-on by example. It manages restaurant operations and flow, focuses the team on business priorities, uses available business tools, and analyzes financial information to help drive sales and meet margin targets. The Restaurant Leader is also expected to be proficient in food preparation, production, delivery, food safety procedures, company product standards, and basic restaurant equipment troubleshooting.
Requirements
- High school diploma or GED.
- Supervisory experience in a food service or retail environment.
- Demonstrated ability to maintain financial controls and coach and train hourly employees.
- Proven ability to drive customer satisfaction, financial performance, and employee satisfaction.
- Self-starter with a process- and solutions-focused approach.
- Enthusiastic and a strong driver of the company’s Mission and Core Values.
- Action-oriented and an independent problem solver.
Responsibilities
- Maintain a tidy, professional appearance for self and employees.
- Interact proactively and effectively with customers and continuously seek to improve their experience.
- Supervise employees and coordinate their work efficiently.
- Delegate tasks to the most appropriate staff members and provide clear direction and authority.
- Take a hands-on approach and lead by example.
- Demonstrate principled leadership and sound business ethics.
- Identify problems quickly, develop and implement solutions, and manage restaurant flow to support customer satisfaction.
- Focus the team on critical business issues and plan, organize, and delegate work for peak efficiency.
- Ensure appropriate team members understand and use available business tools.
- Analyze financial data, identify trends, take appropriate action, and follow up to ensure implementation.
- Understand key business drivers and use that knowledge to build sales and achieve margin targets.
- Apply knowledge of food preparation, production, and delivery; food handling and safety procedures; company product standards; and basic restaurant equipment troubleshooting.
Benefits
- Monthly performance-based bonus eligibility.
- Medical insurance eligibility beginning the first of the month after 60 days.
- 401(k) plan eligibility after one year.
- Two weeks of vacation after one year.
- Sick leave granted in accordance with state requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
