Restaurant General Manager

Kentucky Fried Chicken•Rockville, MD

11d

About The Position

The Restaurant General Manager leads a restaurant team and is responsible for recruiting, onboarding, training, developing, and recognizing Team Members and managers. The role cultivates an equitable, inclusive, and positive workplace while ensuring excellent customer experiences and adherence to KFC brand standards. The General Manager oversees scheduling, product rollouts, restaurant financial performance, budgeting, profitability strategies, and efforts to exceed competitors’ standards.

Requirements

Five years of restaurant or retail management experience with a strong track record in people management.
Proven ability to improve performance based on P&L analysis.
Proficiency with digital tools and platforms.
Exceptional written, verbal, and interpersonal communication skills.
Solid understanding of restaurant maintenance programs.
Commitment to KFC’s culture and values, with a focus on Equity, Inclusion and Belonging.
Experience recognizing and motivating teams, with a successful track record in people development.
Skill in recruiting top talent and training both high- and under-performing employees.
Adaptability to change and experience supporting change management.
Adherence to corporate policies and Occupational Health and Food Safety standards.

Responsibilities

Recruit, onboard, and conduct orientations for Team Members and Shift Supervisors.
Develop a comprehensive training plan and mentor Assistant Managers, Shift Supervisors, and Team Member Trainers.
Oversee the execution of training and development initiatives.
Recognize and reward Team Member performance and foster equity, inclusion, and belonging.
Address and resolve conflicts promptly to maintain a positive work environment.
Engage with customers and resolve issues to ensure a positive experience.
Schedule staff strategically to optimize customer service.
Coach the management team on KFC brand standards.
Lead product rollout meetings and ensure successful implementation.
Analyze restaurant financial performance, manage the budget, and develop strategies to maximize profitability without compromising the customer experience.
Monitor competitors and seek to exceed their standards, including in digital presence and loyalty programs.
Adhere to corporate policies and Occupational Health and Food Safety standards.

Benefits

Competitive pay
Bonus eligibility
Four weeks’ vacation and additional paid time off
Tuition reimbursement and scholarship opportunities
Career advancement and professional development
Medical benefits from day one
401(k) retirement plan with a 6% match
Health and wellness programs
Discounts on mortgages, vehicles, cell phones, gym memberships, and more
Free meal each shift
KFC Foundation programs, including scholarships and tuition assistance, a dollar-for-dollar savings match, and hardship assistance