Restaurant General Manager

Pak Foods • Marana, AZ

12d

About The Position

The Restaurant General Manager leads a restaurant team and creates a culture focused on exceptional customer experiences, high performance, inclusion, and career development. The role oversees recruitment, onboarding, training, and development, including mentoring managers and supervisors and supporting team members’ advancement.

The General Manager also manages staffing and scheduling, customer concerns, brand standards, product rollouts, restaurant financial performance, and profitability. The role monitors competitors and supports strong digital presence and loyalty programs while adhering to corporate policies and occupational health and food safety standards.

Requirements

• Five years of experience in restaurant or retail management, with a strong track record in people management.
• Proven ability to improve performance based on P&L analysis.
• Proficiency with digital tools and platforms.
• Exceptional written, verbal, and interpersonal communication skills.
• Solid understanding of restaurant maintenance programs.
• Champions KFC’s culture and values, with a focus on Equity, Inclusion and Belonging.
• Experience recognizing and motivating teams, with a successful track record in people development.
• Skill in recruiting top talent and training both high- and under-performing employees.
• Adaptability to change and experience supporting change management.
• Adherence to corporate policies and Occupational Health and Food Safety standards.

Responsibilities

• Recruit, onboard, and orient Team Members and Shift Supervisors.
• Develop training plans and mentor Assistant Managers, Shift Supervisors, and Team Member Trainers.
• Oversee the execution of training and development initiatives.
• Recognize and reward Team Member performance and foster equity, inclusion, and belonging.
• Address and resolve workplace conflicts promptly.
• Engage with customers and resolve issues to support a positive customer experience.
• Schedule staff to optimize customer service.
• Coach the management team on KFC brand standards and lead product rollout meetings.
• Analyze restaurant financial performance, manage the budget, and develop strategies to maximize profitability without compromising customer experience.
• Monitor competitors and aim to exceed their standards, including in digital presence and loyalty programs.
• Follow corporate policies and Occupational Health and Food Safety standards.

Benefits

• Competitive pay
• Bonus eligibility
• Two weeks’ vacation and additional paid time off
• Scholarship opportunities
• Career advancement and professional development
• Medical benefits from day one
• Free meal each shift
• KFC Foundation programs, including free college tuition at WGU, a $1-for-$1 Savings Match Program, and a Hardship Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed