Seasonal Restaurant Host - Mermaid Bar
About The Position
As a Restaurant Host at the Mermaid Bar, you are the first impression and ambassador of the Neiman Marcus dining experience. You welcome guests with warmth and professionalism, manage reservations and seating, coordinate dining room sections, and work with the service team to provide a seamless hospitality experience from guests’ arrival through departure. The role also supports dining room operations, guest inquiries, reservation and floor management, menu presentation, authorized POS transactions, and pre-shift coordination. It requires maintaining luxury presentation and hygiene standards, punctuality, and flexibility to meet restaurant and retail business needs, including evenings, weekends, and holidays.
Requirements
- High school diploma or GED preferred.
- Exceptional oral and written communication skills and polished telephone etiquette.
- Outstanding customer service and intuitive problem-solving skills, including the ability to interact graciously with the public in fast-paced conditions.
- Highly organized, detail-oriented, and self-motivated, with a collaborative team mentality.
- Physical stamina to stand for extended periods, bend, and climb stairs, and ability to lift and carry up to 35 pounds.
- Willingness to work a flexible schedule, including evenings, weekends, and holidays.
Nice To Haves
- Direct hands-on knowledge and experience with OpenTable or similar reservation software is highly preferred.
Responsibilities
- Welcome arriving and departing guests with professionalism and grace while maintaining an attentive presence at the host stand.
- Guide guests to tables and balance wait stations to support efficient front-of-house service.
- Organize daily reservations, maximize seating capacity during peak periods, and manage customer traffic and restaurant pacing.
- Manage reservations, including VIPs, regular clients, and special requests; answer telephone inquiries about hours, specials, and private events.
- Monitor dining room flow and server performance, communicating with management to support seamless service.
- Maintain clean, organized, and presentable menus and menu covers.
- Follow established accounting procedures for host-related transactions and use the POS system for authorized payment methods.
- Participate in daily pre-shift meetings to learn about covers, culinary specials, and floor adjustments.
- Assist with dining room floor adjustments, including safely moving tables, chairs, or highchairs as needed.
- Maintain personal hygiene and luxury presentation standards, including a clean, pressed uniform and professionally styled hair and nails.
- Follow the posted work schedule punctually and comply with procedures for schedule or shift changes.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Basic life insurance
- Supplemental life insurance
- Disability insurance
- Additional voluntary benefits, such as critical illness, hospital, and accident insurance
- Employee discount
- Career advancement opportunities
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
