Restaurant Host - Part Time PM

Stonebridge Hospitality Associates•Denver, CO

13d•Onsite

About The Position

The Restaurant Host welcomes guests and escorts them to their seats according to hotel brand standards, supporting outstanding guest service and financial profitability at the Renaissance Denver Downtown City Center. The role is part-time and based at the award-winning, Four-Diamond hotel in downtown Denver. The host welcomes guests, determines their dining needs, manages seating and dining flow, and helps maintain a positive restaurant experience. The role also includes answering guest and room-service calls, taking reservations and orders through the relevant systems, and assisting with restaurant side work. The position requires regular attendance, punctuality, compliance with appearance and dress standards, and performance of other duties as requested by a supervisor. The successful associate demonstrates accuracy and quality, meets productivity standards, provides excellent service to internal and external customers, takes initiative, and is accountable for completing work independently and reliably. The work is indoors in a hotel environment with minimal to moderate noise. Physical activities include standing and walking for more than two-thirds of the time, sitting for less than one-third of the time, and lifting and pushing or pulling up to 25 pounds.

Requirements

High school diploma or equivalent and/or one year of related experience and/or training.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Proficient spoken English.
Ability to demonstrate accuracy, thoroughness, and quality in work.
Ability to meet or exceed productivity standards and produce adequate work volume efficiently.
Ability and desire to provide high-quality service to internal and external customers and respond to requests for assistance.
Ability to ask for and offer help when needed and include appropriate people in decision-making.
Ability to take responsibility, work independently with little or no supervision, and reliably complete tasks and follow up.
Ability to stand and walk more than two-thirds of the time and sit less than one-third of the time.
Ability to lift, push, and pull up to 25 pounds.
Ability to observe safety and security procedures.

Responsibilities

Welcome guests and determine their dining needs.
Seat guests and manage the seating chart.
Monitor restaurant activity to determine seating and dining flow.
Perform opening and closing duties as needed.
Assist with side work, including cleaning, stocking, and folding silverware.
Maintain knowledge of the menu, specials, and promotions.
Respond to guest inquiries promptly, courteously, and efficiently.
Answer telephone calls, including inquiries and dining reservations, and transfer calls as needed.
Use the reservation system to make dining reservations and maintain seating charts.
Answer room-service calls, obtain orders, and enter them into the point-of-service system to assist the Room Service Server.
Maintain regular attendance and punctuality, and observe prescribed work, break, and meal periods.
Maintain personal appearance and grooming in compliance with the dress code.
Perform other duties as requested by the supervisor.
Observe safety and security procedures and promote a safe work environment.